I would like to share my experience which happened in late evening yesterday (25/07/2012). I boarded a mini bus from singanallur bus stop heading to pattanam at 7:15Pm. Before boarding the bus I inquired the conductor whether the bus goes to vellalore. He said it goes to vellalore and asked me to get into the bus. When I found the bus is not about to start, I headed to de-board the bus, but the conductor said the bus will leave in another 5min and issued me the ticket. Even when the driver said that they passed the scheduled departure time (7:10Pm), the conductor asked him not to start the bus. After this conversation when I was about to de-board again, the conductor got ticket charge from me and asked me to sit in the bus. Later the bus started by 7:30.
After about 15 min of travel in the bus, I realized that the bus took different route after karikadai stop. Later when I enquired the passenger near by they said the bus won’t go to vellalore. When I questioned the conductor regarding this he abused me in Slang in front of all other passengers and I was made to get down in the next stop. This led me to the difficulty of walking from an unknown place till vellalore that too in the darkness of 8:00pm.
Major Complaints against the bus Conductor:
• Not allowing the bus to start at its scheduled time.
• Passing of wrong information to the passenger and making them to travel in that bus.
• Use of abusive words against a female in front of many people.
• Added to all these the conductor, had consumed alcohol/pan sort of drug during the duty time
Reason for Complaint:
To have a proper legal punishment against such irresponsive, aggressive, abusive Conductor. More over the bus routes through Villages which majorly occupies senior citizens and unaware people. Such rude behavior, and misguiding of the conductor creates both physical and emotional difficulties to the folks.