Asia Pacific Institute of Management Studies - Applied for change in tariff plan of PRI No 011-46203000
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Complaint by: AIMS on October 15, 2010, 11:02 am in Colleges and Universities

Ours is an Institute namely Asia - Pacific Institute of Management
Studies located in
Delhi, having Airtel PRI line of Tariff Plan Rs.15000/-. The no. of
PRI line is 011-46203000 and
Account No is 14314903.It appears to be underutilized.

In order to have optimum utilization of PRI line we request you to
please change the existing tariff plan to
another tariff plan of Rs.11000/- .

Further, sent several reminder to Customer Care Executive but nothing happended in this regard. Now. One month is going to be completed since our submission for change in plan.

Complainant's Goal: To get change in tariff plan of PRI no 011-46203000 as requested through e-mail
Complainant's Target: Asia-Pacific Institute of Management Studies
Complaint Location: India › Delhi › New Delhi
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Recent Comments
3.
Wed, 27 Oct 2010 - Business Reply from - airtel_presence (Asia-Pacific Institute of Management Studies)

Dear Customer(011-46203000 ),

We were waiting to hear back from you. Since you haven’t written in yet, we trust your issue has been resolved. If you still need assistance, we request you to please drop us an email at airtelpresence@airtel.in and we will be happy to be of assistance.

Regards,
Rakesh Ranga
Airtel Customer Service Team

2.
Fri, 22 Oct 2010 - Business Reply from - airtel_presence (Asia-Pacific Institute of Management Studies)

Dear Customer(011-46203000 ),

This is to inform you that your concern listed 15 Oct. 2010 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However as your contact number is non contactable, we have sent a sms for the same. Please do write to us at airtelpresence@airtel.in with your contact details (address and landline or mobile phone number).

We assure you that we are committed to resolving the issue to your satisfaction.

Regards,
Rakesh Ranga
Airtel Customer Service Team

1.
Thu, 21 Oct 2010 - Business Reply from - airtel_presence (Asia-Pacific Institute of Management Studies)

Dear Customer(AIMS),

This is to inform you that your concern listed 15 Oct 2010 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

Regards,
Rakesh Kumar
Airtel Customer Service Team