I bought iphone 6 from authorised store from Ambience Iworld upon using I am facing issue with Airphone it’s not working properly. I went service centre they said we will do some testing we atlist 2 days so I asked then it airphone you can do it right now. Then they were aggree after that said it’s duplicate airphone. Which I got from the box so that was not my fault they denied we can’t change this airphone. I asked them give me in writen but asked me for money so that they can give me in written after talking to them finally they gave me in written. But the think is that how apple can give me a duplicate airphone it’s been more than 5 year I am using Apple. If i will not get replacement of my Airphone I am going to file a case and never ever suggest anyone to buy apple.

Regards,
Abdul
********74

Hi Apple Team,

I brought one apple iPhone 7 plus 32 GB on 04-09-2017.

IMI no-353********2505 HSN Code-********.

It was my first IPhone in my life. After Three months i used and it was very nice but in month of Jan 2018 some issue happened. Immediately i reached to IPhone care.

RAF No. SMK1508975
Product Details iPhone 7 Plus
Serial Number F2LV6EWAHG04
Problem Reported Receiver and mic is not working properly.

Issue- Receiver and mic did not working properly. Then i went to IPhone care Kormangla Banglore. They took around 3 to 4 days to check up after that i got to know the phone is not repairable condition they will replace my phone.They repleaced my IPhone.

Proof.

Dear Chittaranjan ,
Your device repair is closed. A brief summary is listed below and a detailed Service Report is attached.

RAF No. SMK1508975
Date 31-01-2018
Product Details iPhone 7 Plus
Serial Number F2LV6EWAHG04
Problem Reported Receiver and mic is not working properly.
Diagnostic Details Customer reported issue with receiver and mic.Restored iPhone to latest IOS.Kept device under observation with multiple voice calls with multiple network sim card found receiver is having distorted sound output from receiver.Ran audio diagnosis found audio test failed.As device is having issue needs to send to repair centre for further screening. RC replaced the device under warranty.


After that i used my phone and it was nice then i thought in future it will not happen again.But right now i am facing same issue and listened some cracking in speaker.Again that smooth voice is not coming and mic is not properly working.

Replaced IPhone IMI No-353********1648
Seriel No-F2LTVEHXHG04

Then i went to again apple center they check and told yes some problem in speaker but when they did hardware test it was success
.

My concern-1.Are you giving really original product or not when you are replacing?

2.This product has been made for long term purpose or only for 2 to 3 months?

3.I have given you money and for your mistake only i am facing lots of trouble .

PS-Give me better solution for this and what penalty i will raise against you? Other wise i will take legal action against you.Because i have invested more than Rs.60,000 for the happiness not for sadness.

Mark my word its a serious concern,solve it ASAP.Other wise you know better what customer can do.






--

Thanks & Warm Regards
Chittaranjan Sahoo
Contact No-********48

i have i-phone 6, purchased 20 Dec 2018 and now my phone not doing work properly but when i go to service center they said to me .
The phone already open and repair in local market but i don't.
They try to make me fool very bad services.
I'm not suggest any one to buy I-phone.

I have a Iphone 5 , Since Last Few Month Call Waiting Setting not work . Error Generated as below:

"could not save call waiting setting " , If Any one have solution for this then please suggest me for that , Also after updating of iphone my touch screen not work .

Dear Concern,

I bought iPhone 7 on 17 Feb 2017. After using the phone for about a month, I started to face multiple problems:
1. While using headphones for making calls, I was not audible to receiver. This initially happened once in a while and then became a regular problem. Th only solution which I had then was to re-plug my headphones so that the call can run smoothly.
2. Touch pad was not working properly while phone was plugged for charging. I had to enter the password to unlock my phone.

After facing these problems for few months. I went to iZenica Noida and they returned my phone after changing the display but the problem was never resolved.

I was facing the same issues regularly. I again went sometime in November with the same problem. This time I had one more issue, hotspot of the phone was not working and this issue was never addressed. They did not even mention this issue in their jobsheet.

Biggest issue is they keep your phone and dont even update about the status. Customer itself needs to follow up. They dont even issue an alternate phone and the life in a metro without a smartphone can not run. One feels so helpless; we can not book our travel, our food, our work mails and iZenica store of noida is not supportive at all.

I again had to visit iZenica on 16th Feb with the above stated problems with an addition to the list. After updating to the latest version of ios my battery is getting drained out. It seems the that my phone is not for me rather for the cahrger to use. Now warranty is getting over but my phone is not working properly. They dont even bother to change the phone. They just try to update the software or change the display and return the phone which is not solving the purpose from past 1 year. NI dont want my phone back which Apple doesnt have a solution to. I want a new phone or give me the extended warranty so that if these registered warranty still exists then I can get the service for them otherwise you are free to keep my device.

why taken my amount from my account
already taken 120 rupees from my account on 25-01-2018.....
but today 01-02-2018 at 6..02 pm taken 3799.00 rupees what is the purpose may i know the reason....
check reference number is itunes.com-bill pos debit no :- ********7604.....

Dear Concern,

I have iphone 5s, it was running smoothly with good battery back up but after update software version i.O.S 11.2, battery is getting down drastically also one pop is coming for request approval all time.

Now i am totally fade up with this version i.O.S 11.2

Kindly provide any solution.

I bought my I phn 6s while updating the ios 11.1.2 and during updation my phone is getting switch off after that phone is showing the apple logo on screen and not doing anything else . Then I went to service centre for diagnosing and she said that there is no alternative for repairing software and you have to change the unit and pay the INR 25000 .
Case Number: 1003******** on December 28th 2017 with help of customer support.
My phone is crashed only of updating the software please suggest me what to do because I dont think that the technology of I phone is that much worst , during updation software is crashed and can't be recovered . What kind of quality apple company provides to customer. Apple company is just making his market bigger by providing defective items to the consumers and just taking huge amount .

hello team I phone,

I had purchased I phone 5s (32 GB) some one year back.

After the last IOS update i.e 11.1.2, there is frequent problem of long browsing & frequent consumption of battery.
On visiting nearby authorized iphone centre they remarked that yes this problem is not only with my phone but it is with all users worldwide because of the last IOS update.

Sir my humble request is you please arrange to take my phone back & update my phone model with Iphone 7s, or iphoneX etc. means with the model which is good compatiable with your last updated software & should also be compatible with future software updates.

I am ready to pay the differential amount of by billed 5S phone & the model arranged by you.

I have not purchased the iphone brand to see the long browsings. I belived in you but now i felt betrayed.
If this has to be done by Iphone then you have to give clear statement on your bills & advertisemnts that performance & working of iphone can be closed/effected any time after purchase and company is not responsible for that.

Just please arrange to get my phone upgraded as you have upgraded your software.

yours Sincerely
Amit.

I bought my I phn 6 just 7 months before and I was updated the ios 11.1.2 and during updation my phone is getting switch off after that phone is showing the apple logo on screen and not doing anything else . Then I went to service centre for diagnosing and she said that there is no alternative for repairing software and you have to change the unit and pay the INR 25000 .
My phone is in still warranty so please suggest me what to do because I dont think that the technology of I phone is that much worst , during updation software is crashed and can't be recovered . What kind of quality apple company provides to customer. Apple company is just making his market bigger by providing defective items to the consumers and just taking huge amount .

My iphone 7 plus 256gb camera were not working after 2 months. Then slowly it started slow and getting heat.some times I can't touch my phone it burns. Last day suddenly it hanged and switch off till now it's not working.today I went service centre they said we wil change the display. I don't want a repaired phone. I need new phone. So please do needful.

Dear Apple Team,

In my iphone 6 the sim is not working & it is in warranty. I visited service center (South Point Mall Gurgaon) diagnosed the phone and admitted that yes there is problem in phone but they told me that there is a band in you phone also denied to help me on that and submitted the request saying it will go to Bangalore & after 4 days they call me & said your phone is not cover in warranty due to physical damage i said there is no physical damage there is band due to pressure or something else then i ask there is any alternative then they said only one alternative is you pay 24500 INR & then we help you to replace your phone with new phone.


So please help me to repair or exchange my phone.

Dear Apple team,
I am very much disappointed about your customer
I am writing to you today to explain about a bad experience I am having with Apple Customer Services.
I have purchased iPhone 6 from Amazon on - 22/may/2017, IMEI/MEID:- 35********58966, Serial no:-FFMT81JNHXR5.
Case info:-
I lost my iPhone on 9/sep/2017, on the same day I have activated Find my phone from my PC. With the id: - nitin.bhadauria23@gmail.com, and even I have done the police complain my complaint no:- 1659314/2017. Somehow police were able to find my phone and they have returned it to me on 22/sep/2017.
23/sep/2017, I found that my iPhone has someone else id register and the thumb passcode and number passcode was changed which is something unknown to me. So I tried to reboot my phone but I was unable to get access to my iPhone. As I am unable to enter the passcode which is needed to access the phone.
Then I called the Apple Customer care, and I told them the whole story and told them to kindly remove all the id register to my iPhone could so that I can get the access to my phone .but the Executive was unable to solve my problem so he transferred my call to the Senior Executive Adviser name:- Shivam , extension no :- 000********17/8935153. And Shivam(Apple) give my case id number which is 100300973791. And Share the link where I can submit my all my document related to my case.
List of Document Submit:-
1. Phone Bill
2. E-sugam Form
3. Sellers address
4. Police Report.
5. Copy of order from Amazon.
After submission of the entire document Shivam (Apple) committed me that my problem will be solved within 48 hrs or either by 72 hrs.
But know he is not even replying to my voicemails since from 24/sep/2017.
On 27/sep/2017, I again called the Apple Customer care and again told them the whole story this time again a new Senior Executive was appointed and the new case id (100305312837) was given to me. And the same thing was told to me that my problem would be solved within 42hrs or 72hrs.
Then,
On 04/Oct/2017, again a new Senior Executive Adviser was appointed Malavika Madho Ext no: - 000********17/********300. Case id no (100300973291) and she also told me the same thing that my problem would be solved within 42hrs or 72hrs.
But she was unable to and again your another Senior Adviser stopped Answer my voice mail.
Then again,
On 12/Oct/2017, I called Apple Customer care, and this time also the new Senior Adviser name:- Jagdeep Singh, Ext no(000********17/8935078).and the same thing happening with me.

So, Now my question is to you sir, Apple which is one of the top players of international phone market has such a bad services team and Why they are unable to fulfil their own commitment which is to solve the problem in 72hrs. And why Apple Customer service is not paying any heed to their customer problem.
Sir, now it more than 20days I request you to kindly have a look to my Case and try to resolve my problem ASAP.
I am Attaching all the document below.