Akai Mobiles - Akai Mobile Handset problem
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Complaint by: Amit on August 25, 2011, 11:04 pm in Mobile and Cell Phones

I purchased Akai mobile phone on 13 March 2011. It suddenly stopped working so I submitted the mobile to Akai service center in Pune on 29 June 2011. I received from the service center that Mobile cannot be repaired and I will receive a replacement, for which I have to submit the mobile box along with all the accessories. I have all the accessories but have thrown away the box. Since then I have been following with the customer service center and Akai officer ( Mr. Jain). There is no satisfactory response from anyone.
Handset is in the warranty period and nowhere it is mentioned that we have to keep the mobile box in the warranty period. It is almost 2 months that I have given mobile for repairing.
Below are the details that I received from the service center:
Customer code: 100020723
Job Sheet no: MOBI/SPU/11/6/29/007
Model: Connectbook

Complainant's Goal: Either a new mobile or refund of money
Complainant's Target: Akai Mobiles
Complaint Location: India › Maharashtra › Pune
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Recent Comments
2.
Sun, 13 Apr 2014  nitin chauhan

i purchase a akai mobile and the mobile display is crack now and nobody can repair the display and shopkeeper say this mobile phone display is not present in the market and customer care members are not pic the phone

1.
Thu, 15 Mar 2012  vinayak dattatray kale

akai F1 MOBILE sim range problem,akai NINJA plus mobile same problm, my bill not avible, forgot mybill