Hi,

I have applied a new airtel connection on 16th Sep 2011 and their executives came to my house and collected all documents and Rs.999/- money. we are located in main saidapet, chennai area. I have asked their executives whether this location is feasible to give connection ,they said this area is feasible because already we have some connections like wise.

After getting the money from 16th Sep; no one responded, I feared abt my advance and asked customer care which found my application even no loaded after 3-4 days then I asked for it they took request [req no;21165218]; after that they said u will get connection max by 7 days.

After 7 days I asked again they took complaint [comp no: 4743314] on 27th Sep will be resolved the same day and I waited again I have not even got any confirmation call about the process/money/status of connection. I tried the next day, the executive feared to give new complaint no and finally said 'we will give strong comment to urgent this service' so-far not even a call [courtesy], Very worst service I have heard from your company. .

Every time while calling customer care I found similar response
1) Sorry sir our system/server was down pls. try later
2) Sorry for the delay sir, we will process this complaint asap.

A great company, see how their service. a truly shame !

I strongly recommend don't choose broadband airtel only if they can do in timely agreement.

If we are not paying our payment in time, they are asking penalty then this 999 charge for interest rate for last 15 days calculate it. whose fault this?

Regards,
Lakshmi...Raj
+91-********17

Note: Now the company [airtel] is bigger not worrying about small customers. I hate their service.