I had placed an online order for Mangoes through the website www.mangoesfresh.com (Branch of 24x7fresh.in ) on May 27th -2015 and had done the payment of Rs 949/- through net banking. I got mailed confirmation from their end with the order id and also It was mentioned that the order will be delivered in 3-5 business days. Till today ,they have not delivered the order and their CEO named Randhir Kumar wrote to me via email that the refund of the amount will be processed in 15 days ,however today more than 1 month has passed and still they have not processed the refund. I have written and called them many times ,but every time they give one or the other excuse and false promises.

The mail which I received from them is as below : Thank you for shopping at Mangoesfresh.com! Your Order No 2264 is being processed. it takes 3-5 bz days. so,need to allow some more time. if you have any query you can call us.
-- Enjoy Alphonso Mango @mangoesfresh.com
Thanks and Regards, Saurabh Tyagi Sourcing Specialist | cs@24x7fresh.in 24x7fresh.in | B-67, Second Floor, Sec 63 Noida-201303 | Tel- 0120 4230413
www.facebook.com/24x7fresh .

The latest mail chain from CEO Randhir Kumar is as below :
Dear Aditya

Definitely You will get your payment before 27th june, already account department had done it.

Thanks and Regards,

Randhir kumar

CEO Mangoesfresh.com
24x7fresh.in | B-67, Second Floor, Sec 63
Noida-201303 | Tel- 0120 4230413
www.facebook.com/24x7fresh

On Thu, Jun 18, 2015 at 6:36 PM, Aditya Anand wrote:

If i don't get any response by tomorrow then be ready to face the music..i know the location of your Delhi office .I will not hesitate to lodge a FIR against you guys and take legal actions since my family is full of lawyers.


Thanks ,

Aditya Anand

On Thu, Jun 18, 2015 at 6:28 PM, Aditya Anand wrote:

Hi,

DO you guys have any shame left ???????????

When are you going to transfer back my money ?

Thanks ,

Aditya Anand

On Tue, Jun 9, 2015 at 6:49 PM, Aditya Anand wrote:

Hi,

Could you please update on the status of refund ?


Thanks ,

Aditya Anand

On Tue, Jun 2, 2015 at 12:48 PM, Aditya Anand wrote:

Hello Randhir,

Appreciate the gesture from you for accepting the problems at your end .

I could not find any Coupon attached with your mail.

Also ,I had already shared my account details for getting the refund through a separate mail .I am providing those details again as below :
Name :- Aditya Anand
ICICI Bank account number :- 0********558
Branch : Baner ,Pune.

Kindly confirm back once the refund is done.



Thanks ,

Aditya Anand

On Mon, Jun 1, 2015 at 4:58 PM, CEO Mangoesfresh wrote:

Dear Aditya,

Due to an unforeseen incident in my family, I have been away from my office from the last fortnight. During this time there has been an unprecedented amount of inconvenience caused to you with regards to your orders at Mangoesfresh.com.

I write to you to apologies for the inconvenience. Since my return last week, I have been personally involved in sorting out these issues. Some have now received their deliveries and some still have not, and that is particularly because of the unfavorable weather in the Devgarh, Ratnagiri and the coastal areas of Maharashtra. We are unable to offer you the best quality of mangoes for the same reason.

Hence we have decided to refund your payment within 15 days. As you may understand that some of you have paid by credit card and some by other methods, hence the timelines may vary from 3 days to 15 days.

For us , your trust is of paramount importance for the brand and its policies. Considering that in the following Mango season in April 2016 we will send each of you a dozen mangoes from Mangoesfresh.com complimentary.

Attached is a coupon that you should retain and send back along with this email to claim your free gift in the 2016 mango season.

We thank you for your patience and request you to continue your trust and patronage.

Sincerely,
Thanks and Regards,

Randhir kumar

CEO Mangoesfresh.com
24x7fresh.in | B-67, Second Floor, Sec 63
Noida-201303 | Tel- 0120 4230413
www.facebook.com/24x7fresh



Please help me in getting my money back from these thugs and cheaters.