My Reliance Big TV (SmartCard: 200********4) signals were down with message 'Poor Signal'. When we called customer support on their toll free number 1800 200 9001, for most of the time it went unattended, finally on 22nd Dec, 2010 at around 10:15PM, the customer support agent answered. His response was 'may be there is a issue in your area please wait for 1 more day'. When we asked for a complaint number he said he cannot register complaints and to call again next day. What sort of customer service is it?? If there is an issue they should be accepting complaints and inform subscribers about the status instead of trying to waste time doing nothing. Very bad, I will not recommed any Reliance products to anyone just because of their poor customer service.

Also forgot to add above, The support agent disconnected midway while we are trying to understand why he dont register a complaint.. If they dont want to support why do they have the customer service desk!! The web page doesnt have a online utility to register complaints. only other way is to send email with which again you will not get the tracking number. If reliance is serious about giving support to their subscribers, they should atleast add online complaint form with which we can track the updates.