Hi ,
Long time back I was continuing with Postpaid Reliance Netconnect (********27) plan. But in the month of April, 2013, I have requested to cancel the plan and close the service. For this I have traveled to nearest web center “Jade Arcade, Opposite Paradise Restaurant, MG Road, S D Road, Secunderabad – 500026”. As by them, I need to pay the current month subscription charge + 7 days extra charge, because it takes 7 days more time to close the service. I had paid the full money including subscription charge + 7 days extra charge. Few days after I got a call from customer care and giving me an offer of 2G plan for free for 2 months. As I was having other services with me , I specifically told them “NO”. But later after I got a Legal notice from Reliance asking to pay 2 month subscription charges. I didn’t understand and I visited to the same reliance web world and enquire with them. They told it was by mistake happened and put a mail to backend team. Here is the mail

From: "Rw Paradise"
Date: 23-Jul-2013 7:40 PM
Subject: SERVICE TERMINATION ISSUE MDN#********27
To:
Cc:

Dear Sir,

MDN:********27
NAME:SAILASRI JAJULA
ALT NO:********13
SR NO:201021435

Customer had request for the service termination which the sr had closed AND SERVICES HAD TERMINATED FOR THE NOT RETAINED, NOW CUSTOMER HAD RECEVING THE LEGAL CALLS TOMAKE THE PAYMENT.


S.No Escalation Date Request Type
(Post to Pre / Termination) Request form id (SR form id) RMS / RW Caseid MDN Customer Name SR Creation Date Current Status (Active/Suspended/Terminated) Retention Status
Retained/Not Retained (refer Case Closure notes) Current Outstanding due Last Payment Amount Last Payment Date
1 04/05/2013 TERMINATION NA RW 201021435 ********27 SAILASRI JAJULA 04/05/2013 TERMINATED NOT RETAINED



Case Created by cc_d_b on 04/05/2013 08:10:16 AM

1. CLI (number displayed on Avaya): ********13
2.Name and location of company : SAILASRI JAJULA
3.Alternate contact number: ********13
4. Voice of the Customer: not needed
5.Name of the operator if he has another connection : na
6.Do you think services of other service provider are better than Reliance? (Yes/No)
(If the answer is Yes, probe and mention the competitor's tariff/service that customer says is better)
(Note: This Mandatory to be capture only if answer to Mandatory No.5 is yes, otherwise do not inquire) no
7.Retention tool offered (yes/No) (if yes then name of the retention tool): low plans,safe cus,too
Dispatched TO Queue AA-Andhra Pradesh
Yanked BY mohammed_afroze INTO WIPbin DEFAULT.
Yanked BY mohammed_afroze INTO WIPbin DEFAULT.
*** NOTES 04/12/2013 05:53:25 PM by MOHAMMED AFROZE
Spoke to Customer Miss.Anitha......... On alt no.********13��. Regarding the Cancellation for her MDN No.********27...... customer said she have prajent no usage the HSD device, so that the reason so she is gave Cancellation,,, so we reuqested to continue and also offered her 2GB@3months plan, then she is agreed to continue the service,,, prajent activate the 2GB@3months,,, Hence closing the case................Retention status : Retained...............
REFER ABOVE LGO NTOES
*** CASE CLOSE On 04/12/2013 05:53:37 PM by MOHAMMED AFROZE

V.Ramesh kumar
Jade Arcade
********51
RW-Paradise


After the mail, we tried to connect with them but there was no response. Mr.Ramesh told us to enquire to the nearest branch “Plot No 8, Next To Heritage Fresh, Opp Botanical Garden, Kondapur, Hyderabad – 500084” for further details. For the same I visited the store and told them all the details again. They put a message to their backend team again and told me they will give a call 1ce they will receive any response. I was waiting for a long days but there was no response. Then again I visited the store on 30-Aug-2013, the story starts again from beginning. They put a message again to the backend team and asked me to wait for 2 more days. I was totally got frustrated with the service. Then I thought, as I waited for long time why not for more 2 days. Then after still I didn’t receive any call from them. In between Reliance has registered a case against me with the case reference DLA234/13 and I got a call from court to settle the full bill. I rush to the service center for the same by leaving all my urgent meetings from office to enquire the same. When I enquired, there was no response from backend team for my queries. I didn’t have any hope from them and I paid the full amount because for that time I thought to close the legal case from court. I asked them the mail copy which they have sent to their backend team to register a consumer complain on them but they denied giving me. I have only one mail reference from Paradise center which I have attached above.
Being a problem from Reliance, I got suffered a lot, got a legal case, spend money as well as my time but there was no result. At the end I am customer who got suffered a lot. I need a strict action on them. Please help me out. I am not only the customer who got suffered from Reliance , but there are lots many people who have the same sort of issues but could not able to reach to right channel to share their problems. Here are the people from reliance who have attended our calls
1. V. Ramesh Kumar ( Paradise)
2. Imran khan, Shiv prasad, Sateesh C(Kondapur)
Please take a strict action on them. I will be waiting for the result. Please let me know If I can give you more proof/Informations.
Receipt No :IB00028804902
Amount : 1275
Auth. Code :610917

Thanks,
Ranjan Nayak