I do not know if this complain is going to be acted upon or it will be confined to the dustbin.It ultimately is a complaint not against a petty agent but it speaks on the lethargic working of a 'white elephant'-IOC.
How is it that none of the telephones of the agent hiven above are never repeat never answered.Either they are found engaged or goes on ringing.Now would some one tell me how one should book a gas? Well I hear you saying- book by SMS!! Well well if the gas is not delivered then?As it is the SMS booked is never acknoledged and you sleep over and they have a right to sleep over as well or they sell the gas to unauthorized customer on premium with commission to you as well.
Gas booked by SMS on 10/12-May, when enquired for confirmation on telephone-which I was fortunate to get, was told that it is indeed booked and will be delivered next day i.e 18/20 May.But the gas did not come till 26th May.Then I asked by SMS why the gas was not delivered till 27th? The gas was delivered the next day with booking shown as on 27th May.What had happened to my earlier booking?Then gas was again booked by SMS after 5 days only -may be 1/2nd June but it has not come and the earlier gas finished yesterday ie after 23 days only.
Please take stern action against the agent and rest assured this complaint will be taken up further if appropriate action is not taken by you.
CON NOE005469 NAME RAJIV KUMAR SINGH 603B KESARGARDEN SECT-48 NOIDA