COMPLAIN DETAILS
In response to a phone call from “Bag-it-today” I booked under their scheme of “Book my holiday” a holiday package for 5 days and 4 nights. As per the package they will provide me suitable accommodation for four adults in good hotels at single or two destinations, as per my choice. Accordingly, I made an online payment of Rs.5998/- on 21.11.2012 to the service provider. Thereafter, I had received an Invoice No.TRNPL/DLI/2012-2013/185802 dated 05.12.2012 (attached) confirming receipt of the amount sent by me and allotted Order No.203548 and Booking Id: 1018220667. They had also sent to me a booklet of ‘Book-my-holiday’ containing terms and conditions and names and pictures of notable tourist destinations. The booklet contained two “VOUCHER CODE REQUEST FORM” (attached) which I duly filled-in and sent to M/s Affordable Sales Promotions Pvt. Ltd. and I had also deposited online, processing charge of Rs.450/- as per their direction, within stipulated time. In these two forms, I requested for booking of accommodation at two destinations ‘Darjeeling’ and ‘Gangtok’ in the month of October 2013. ‘Bag-it-today’ while initially contacted me over phone, mentioned that there is a scheme of some assured gift on each booking, but subsequently they denied about such scheme.
On 20.02.2013 I received an e-mail (attached) from ‘Book-my-holiday’ confirming their receipt of my ‘VOUCHER CODE REQUEST FORMs’ and other papers sent along-with and requested me to allow them some time for confirmation of booking of my accommodation. Thereafter, in-spite of sending so many e-mails (attached) to ‘M/s Affordable Sales Promotions Pvt. Ltd.’, no reply was received from them. In-spite of repeated effort of contacting in the official phone No.0120-6182100 of M/s Affordable Sales Promotions Pvt. Ltd. nobody received the call. On 10.08.2013 I contacted ‘Bag-it-today’ (Ph. 0120-4112424) and through them lodged a complaint to ‘Book-my-holiday’ (complain No.1221736, as they informed). In response, I received a phone call from their office on 19.08.2013 and they only enquired about my booking details but no fruitful result came out.
Again I contacted to ‘Bag-it-today’ (Ph. 0120-4112424) on 23.08.2013 and a complaint was lodged (complain No.1231885, as they informed). On 26.08.2013 a phone call received from ‘Book my holiday’ and informed me that, possibility of getting accommodation is only available only at Kerala but, that destination was not requested by me and also not possible for me to visit that place at that time and also now.
As no further communication has been received from the service provider and they failed to provide me accommodation at my place of choice or alternative choice within validity period of my voucher (November 2013), I sent a letter on 29.10.2013 to ‘M/s Affordable Sales Promotions Pvt. Ltd.’ (attached) requesting them to refund the money deposited by me (total Rs.6448/-), because they have no right to keep my money with them without providing the agreed service. Alternatively, I requested them to extend validity of my voucher for availing the benefit during the next calendar year (2014) as per my choice and suitability. Reply of ‘M/s Affordable Sales Promotions Pvt. Ltd.’ is still awaited.
I therefore pray for bringing justice to me against the harassment faced, non-providing of agreed service and keeping my money without any consideration, in-spite of full payment and completion of all formalities from my side, as desired by them.