Idea Cellular - NON ACTIVATION OF IDEA POST PAID CONNECTION
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Complaint by: Manoj on February 10, 2010, 12:18 pm in Mobile Service Providers

Sequential events that happened to me:
 Idea executive make call to me requesting new connection (December 2009), I took one new post paid connection ********25 (around first week of January 2010).
 While taking connection I told executive please call me while visiting for address verification as my house will be locked during working hours and I would be in office. He said yes executives visit after calling only.
 I was waiting for call and verification but never received any call. My number not activated because my address verification had negative findings.
 I mailed to idea customer care and in reply I got call it will be done and executive will call me before visiting. I gave preference for timing between 1-2 as it is lunch hour in office.
 No call received, no executive visited.
 I got reply mail from Idea customer care, my matter is under consideration. What is matter till date not known to me and outcome of consideration not communicated till date.
 I got again call from customer care that executive will visit me on January 30th (Sunday). I was waiting for executive no one neither called me nor visited. I mailed again but same reply matter is under consideration.
 I got massage from idea (********34) for calling on the number ********93 or ********45. I called on 10th Feb 2010 on both number around morning 9.30 AM. First number was ringing but no one pick up the call.
 Second number I tried to convince the executive the sequence (as above) however he was of opinion that I should find and go to idea outlet. I was not satisfied and call was transferred to senior person.
 I requested senior person to kindly activate the number or if he feels I do not deserve connection pleas refund the money. I was told out of 500 I paid 250 will be deduced for services (I do not know what services has been provided in this incidence). Remaining 250 I can claim after 24 month.
 I asked is it idea policy to collect money and not refund he says yes (call record between 9.30 and 10 AM on 10th Feb 2010). WHAT AN IDEA SIRJI???
 I do not know its idea policy to make customer suffer??(seems unlikely ) or it is executives implementing policy who makes customer suffer (seems likely).
 IF SOME CONCERN PERSON SEES AND ADDRESSES THE ISSUE WILL BE HIGHLY APPRECIATED.

This all despite the fact that I am existing idea post paid connection user at Delhi for last one year. The new connection is in my name only. My credential could be established through my uses and past payment records (I do not receive hard copy of bill and receive it through mail only).
The complaint is not about 500 Rupees. I feel cheated by Idea cellular. I have mailed to following mail id but the complaint was not addressed.
Mail ids:
1. grievance.delhi@idea.adityabirla.com
2. ccare.dl@idea.adityabirla.com
3. appellate.delhi@idea.adityabirla.com
4. rajat.mukarji@idea.adityabirla.com

Complainant's Goal: Either activate my new connection or refund the money
Complainant's Target: Idea Cellular
Complaint Location: IndiaDelhiNew Delhi
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Recent Comments
10.
Wed, 12 Feb 2014  Haribhav Pawar

I have taken postpaid new connection but it is not activate. how can activate it. suggest me

9.
Wed, 11 Sep 2013  santosh naik

I have taken postpaid new connection but it is not activate. how can activate it. suggest me

8.
Mon, 06 Aug 2012  Avadh Kumar

hello sir,
through this column i wish to draw ur attention towards my non activation of postpaid connection...I have received a msg for new idea postpaid connection and i had talked to one of ur idea executive(Mr. Rahul)..i have given my necessary documents and two times the verifacation has been done but still the num (********90) is not activated and i have taken the connection abt 10 days ago.. i make calls every day to Mr. Rahul for the activation but everyday he asked me some more time....plz help me to resolve my prob..

7.
Mon, 17 Jan 2011  yogesh kumar

helosir,
through this column i wish to draw ur attention towards my non activation of postpaid connection since 11 jan..one of ur idea worker(karan singh) mobile no.********00. nt pick up d phn..i have given my necessary documents to the persn....plz help me to get out of this situation..or we've have to take action towards this...

6.
Tue, 11 Jan 2011  kiran

my number is not activated ********99 it was taken 5 days before

5.
Fri, 08 Oct 2010  dheerendra

dear
i purched new co. on date 30-08-2010 but now it is not make out going calls befor two day.
os pls gave me suggition right now
tkanks

********44

4.
Thu, 30 Sep 2010  rohit sehrawat

i buy a new number postpaid ********16 last MONTH. but it is not active PLZ HELP my contact number is ********50.

3.
Tue, 27 Apr 2010  Biswanath Rout

I have lodged compain No ******** and 9675. no reply till now. Pls Stop my mobile connection. I am not Satisfied with your Service. My Post Paid Mob No ********66 since 13 Apr 2008 to 12 Apr 2010 Defence Plan. Extr Monthly payments will not be admissable after 12 Apr 2010.

2.
Mon, 29 Mar 2010  anurag

I support this complaint.

Idea make fake promises

1.
Wed, 10 Feb 2010  Message from iComplaints.in Helpdesk

An email communication has been sent to Idea Cellular on February 10, 2010, 12:18 pm