I had ordered an ipod nono vide order no: LSB-972538 on 4th April 2012.
When i recieved the ipod nano, the box encasing the ipod looked worn and old. Then i checked the manufacturing date which turned out to be NOV 2010.
Now this is outrageous, i paid for a product which is more than a year old !
Why should letsbuy promise its customers that it sells the latest products, they could have plainly informed me and i would have gone to the market and bought the same product within a month of its manufacturing date. In any case lets buy is not giving so huge a discount that i would stick to it, the same product can be bought from offline stores at around 8800 INR.
I have clearly written to them in the mail :
"
I cannot accept this order and this product which is more than a year old, every time i go to the market to buy an electronic good i ensure it is within one month of my date of purchase. I am sure you would agree to this and do the same yourself, no one wants to own an old piece !
I am attaching a photograph of the rear side of the product that you have sent me indicating its month and year of manufacture.
I cannot accept this ipod nano 8gb pink that you have sent me. You please take it back and refund me my entire amount, as i hold no trust in your services anymore.
You have betrayed your promise of providing the same services as digital stores, but now i would rather visit one and inspect the ipod before buying it, rather than being disappointed like this, even after paying the whole amount beforehand.
"
I just cannot gulp down the fact that it is from a very old lot ! I want letsbuy.com to take it back and refund my money without delay.
Since it is a gift for someone i am at a loss of time. Speedy resolution will allow me to invest it elsewhere.
The original email sent by Letsbuy.com upon confirmation is givin below:
Dear Arjun Bahl,
We thank you for placing an order with www.letsbuy.com. Your Order ID is LSB-972538. We have now started processing your order. The details of your order are as follows:
Payment method: Credit Card Payment Status: Ready to ship
S. No. Products Qty. Unit Price Item Cost
1 Apple iPod Nano 8GB (Pink) 1 8,700 8,700
Total: Rs.8,700
SOLD TO: SHIP TO
Arjun Bahl
Infosys Technologies limited, Plot 24, Rajiv Gandhi Tech Park, Hinjewadi Phase 2
********47
Pune
Maharashtra-411057
India Arjun Bahl
Infosys Technologies limited, Plot 24, Rajiv Gandhi Tech Park, Hinjewadi Phase 2
********47
Pune
Maharashtra-411057
India
arjun.bahl@gmail.com
Meanwhile, you can track the progress of your order by clicking on the My Order link on your personal My Account page after login.
For further queries and details you can write to us at customercare@letsbuy.com or you can contact us on 0124 4901234 (8 am to 9 pm, 7 days a week).
Best Regards,
Team Letsbuy
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You cannot accept the product which more than a year old. One or two months is understandable... Electronic Goods depreciate very fast and hence the product should be as latest as possible. There should be value for money when u are buying a product so costly. You must must go to any lenght possible to ensure justice so that it becomes an example and prevents such fraud companies from taking consumers for a ride.
An email communication has been sent to Letsbuy.com on April 17, 2012, 12:35 pm
These are the companies that promise to deliver the same products just as croma, rel digital etc. When customer pays the whole amount they think they can take them for a ride, fight it out, its your hard earned money, you deserve better. Must ensure that it is resolved as you please. Dont wait for them to exchange it for another ipod. get the money refunded.