The worse customer service portal. This site cannot be compared with Zovi, home shop, jabong , etc shopping sites. I had returned a bad quality product and didnt get the refund over 2.5 months. The site says refund within 7 day policy. Tradus have no customer care number so to avoid anybody calling them. and can eat away the customer's money. if you mail them you get a auto generated mail. disgusting service. would not recommend any body.. so sorry with the service.