I PURCHASED A WINDOW AC( HITACHI ) FROM VIVEKS CHENNAI ON 8TH JUNE 2012. THE INSTALLATION WAS DONE ON 17TH JUNE BY A TECHNICIAN NAMED SRINIVASAN. WE HAD ALREADY PAID RS.500 FOR INSTALLATION AND ALSO THERE WAS A PROVISION WITH WOOD WORK FOR WINDOW AC IN OUR HOUSE. BUT STILL THIS FELLOW DEMANDED ANOTHER RS.650 FOR INSTALLATION. WE HAD NO OTHER OPTION BUT TO PAY HIM.

AFTER INSTALLING, SRINIVASAN TOOK THE DRAIN PAN FROM THE PACKAGE AND PUT IT INSIDE HIS TOOL BOX AND WENT AWAY. WE REALISED IT AND WHEN WE CONTACTED HIM WITHIN FEW MINUTES HE AGREED THAT HE HAD TAKEN IT BY MISTAKE AND ASSURED TO FIX IT .

TILL TODAY THERE IS NO RESPONSE. I HAVE MADE SO MANY CALLS TO VIVEKS. I HAD EVEN INFORMED VIVEKS NOT TO RELEASE THE PAYMENT FOR SRINIVASAN UNTIL MY WORK IS COMPLETE. BUT THEY HAVE PAID HIM THE AMOUNT AND SO HE NEVER BOTHERS ABOUT THIS WORK. FINALLY TWO WEEKS BACK A SERVICE MAN WAS SENT AND ONCE AGAIN I WAS ASSURED THAT SRINIVASAN WOULD BE SENT TO FIX THE DRAIN PAN .

NOW ITS MORE THAN A MONTH THAT THE STOLEN DRAIN PAN IS YET TO BE FIXED IN MY UNIT

I AM REALLY IRRITATED BY THIS BEHAVIOUR .

WHY DOES VIVEKS CONTINUE TO HAVE SUCH IRRESPONSIBLE FELLOWS AS THEIR TECHNICIANS .?
WHAT IS THE WORTH OF A CUSTOMER COMPLAINT IN VIVEKS?

WHEN AND HOW DO I GET BACK THE DRAIN PAN OF MY AC UNIT ?
WHY SHOULD I PAY 32OOO FOR A BRANDED AC AND LET THE TECHNICIAN TAKE AWAY THE PARTS ?

HOW DO I GET JUSTICE ?/
PLEASE HELP