sir, I purchased a swift VDI car on May 9th from Indus Motors, Thevara. At the registration time itself they made two scratches(visible)ie, we could see the body paint in it and bring back the car with out intimate me about this. When i noticed it I call them, then they admit the mistake and told me that they will rectify it on first service. When I give my vehicle for the first service, stating the reason that since their compressor not working they couldn't properly paint the same and told me that bring the vehicle on anyother date, so that they will rectify it. Thus on 20th of this month I have given my car for the same. They have given me a time line that is 21st 6Pm. When I contacted them they told me that the work is not completed yet and told me the delivery date as 22nd 10am. When I turned up I could see that again they have not rectified it , besides made two more visible scratches with the body bumper. When I pointed out the new scratch they told me that it is not our mistake and since itis sun day they couldn't do anything,because the painter is not available today. I want to know that what it all means. The service centre makes so many defect in my car and told that they will rectify it and so on. See this is a new car and I dont want to make defects in it and rectification. Thus I left the car in the showroom itself and back to my home. Besides the service as well as the approach of the staff is also not well. Try to understand that theirduty is to serve the people and not to rule the people.ALSO REGISTER MY COMPLAINT AND DO THE NEEDFUL AT THE EARLIST.

Ernakulam,
22.7.2012 Sunilkumar.K.P.