i took internet connection from tikona broadband in delhi but after using for 5 months i made a request for disconnection the docket no. of which is 1-35********, but after making numerous calls and pursuing nobody came to disconnect the connection. After making efforts tikona executives told me that we had stopped your rental and you have to pay 2300 outstanding bill, i immediately paid the bill. after 2 months when i was casually checking i saw tikona generated another 3700 bill for the data which i never used. the ip addresses were random and does not belong to me. i again contacted the tikona and told them to suspend account if someone is illegally using the internet, to my utter surprise their executive named atul told me that even if someone is using illegally from your account you have to pay the bill and i cant suspend your account , i pursued their executives for suspension the docket no. of which is 1-3********5 but they are not suspending the account and showing random usage from various illegal ip addresses which does not belong to me (attached is the excel file of illegal usage summary.)
please take necessary actions against this fraud company and i request every consumer to never take connection from tikona as this is a fraud company and making fool out of customers is the forte.
user id 1113940436
Dear Mr. Ansari,
Greetings from Tikona.
With regards to your concern, we would like to inform you that we have addressed your service disconnection request and on that basis we have stopped charging you rentals for the service. You will be charged up to your disconnection request date or billing cycle date or last usage date whichever is later. If you wish you may still use the services anytime in future, you will be charged 5 Paisa / MB (excluding tax) with speed up to 4Mbps.
For any further issues/queries, you can contact us on our toll free number 1-800-209-4276 or you can reach us at forum.tikona.in
Regards,
Tikona Care
Dear Subscriber,
Greetings from Tikona.
Please be assured that your concern listed Jan 26, 2016 has been noted and our team is working on addressing the same.
Regards,
Tikona Care
Yes I too have the same problem . Since Tikona has Lot of connectivity I had Requested for Discontinue the Tikona Service to My user id on June 15. Since I had already paid bill till june 25 i requested them discontinue before June 25. Even I clearly told to customer executive if any bill generate after june 25 I will not be the responsible Even in the mail also i have mentioned the same. After making Numerous Call from June 15 to July 3 they discontinued partially on July 3 and Generated Outstanding adjustment monthly rental Bill of 297 rupees(from 26 june to 3 july). I dint pay this bill since i already stopped using internet from june 25.
In September I got call from Tikona asking me to pay outstanding Bill immediately otherwise we will take Legal action on you. I don't want to take this Risk and hence I paid Bill immediately .
Now It is October Still My account is active. I got new Bill of 100 rupees claiming Late payment charge. I really don't know what to do I am frustrated. Please take necessary action on Tikona fraud company.
I request Every consumer to never take connection from Tikona as this is a fraud company and making fool out of customers is the forte.