BSNL PENTA-IS701R POOR QUALITY AND SERVICE

Wed , May 23, 2012


Dear Jebanesan,

Congratulations, your Penta T-Pad delivery is ready!

Please visit your closest Punjab National Bank Branch and make payment for the Penta T-Pad you ordered with the Pre-booking reference number – .PENT00100564

We are sure that you are excited to own a Penta T-Pad and also understand that you would need an equally attractive data plan (2G/3G) to enjoy uninterrupted internet surfing. Bharat Sanchar Nigam Ltd (BSNL) has designed a very attractive 2G/3G data usage plan for enta T-Pad buyers, applicable for all models. This attractive data plan – effectively allows you to recover the cost of the tablet during its lifetime of usage (*).

Exclusive benefits

The special BSNL Penta data plans offer is exclusive for Penta T-Pad customers only. The 2G plan offers 7.5GB of free data download in 90 days while the 3G plan offers 5GB of free data download in 60 days – the most attractively priced data plans, especially designed for the Penta T-Pad consumer by BSNL.

Freight Charges

The prices on offer on the website are ex-works. There is a freight charge applicable for all deliveries; please refer to the freight table below to know about the applicable freight for your region/ city. Pantel Technologies has tied up with reputed courier partners for home delivery to our valued Penta T-Pad customers.

City / Region Freight
NCR (Delhi and surrounding areas within 30kms) Rs. 150
Bangalore (surrounding areas of 30kms are covered here) Rs. 150
Rest of the Country Rs. 225


The freight charge has to be added to the booking amount as detailed in the example below.

Payment Method

Pantel Technologies has tied up with Punjab National Bank (India’s 2nd largest retail bank network) for payment services to our customers. A special challan has to be filled for the same (attached with this email for your convenience), and the requisite amount deposited at the nearest PNB branch alongwith the pre-booking number/ ID and the complete name of the buyer. PNB is charging a transaction fee of Rs. 25 for this service.
Example: For a customer who lives in Bangalore and has decided to purchase the Penta T-Pad IS701R model with the BSNL 2G Data plan, the payment to be deposited will be worked out as follows:

1. Product price: Rs. 3,249
2. BSNL 2G Data plan: Rs. 250
3. Freight charge applicable for home delivery: Rs. 150
4. PNB Transaction Fee: Rs. 25
5. Total amount to be deposited = Rs. 3,674 only.

Rs. 3,249 (Device amount) + Rs. 25 (PNB charges) + Rs. 250 (2G data plan STV ) + Rs. 150 (Freight charges)= Rs 3,674

Activation Process

While the product package will include a pre-loaded BSNL SIM card (in case payment for the same has been made by you), the SIM card needs to be ‘activated’ by you. You are required to visit the nearest BSNL authorized sales center/BSNL franchisee office or any telecom retailer dealing with BSNL products and ask for First recharge for activation (FRC), as applicable in your telecom circle. Please note that the FRC amount payable would be ranging between Rs 30 to Rs 50 (depending upon circle and plan selected) and is to be paid directly to the retailer activating your pre-bundled BSNL SIM card.

Regards,
Customer Care Team
Pantel Technologies Pvt. Ltd.


Sir, 03.06.12
My Pre-booking reference number – .PENT00100564. I have paid Rs.3724.00+Rs.25.00(bank commission) on 28.05.12 at PNB, chrompet, Chennai-600044. I have not eceived the mateial yet. Please inform the delivery details immediately by email

05.06.12
Dear Jebanesan,


Please note that we have received your payment deposited into our Punjab National Bank Account. Thank you for showing interest in our Penta T-Pad product range.

Mode Of Payment : Cash
Payment Date : 5/28/2012
Amount Recived : Rs. 3500

We expect to clear all the backlog of dispatches by June 6. Will be sharing the POD details with you by then. After dispatch (through M/s Gati, our logistics partner), it takes 24-96 working hours for deliveries to happen to your location (depending upon the transit times involved).

Regards,
Customer Care Team
Pantel Technologies Pvt. Ltd.

On 7/3/12, Pantel Technologies wrote:
> Dear sir,
>
> we will dispatch your SIM in the next 10-15 days.
> Regards,
> Customer Care Team, > Pantel Technologies Pvt. Ltd.
>
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Sir, 15.07.12
The tab is not working and the DOA details are:
customer code:100069713 dt 05.07.12
IMIE-012345********6

1.They said new tab will be replaced within 3 working days. but till date I have not received it.
2. please send the SIM card also.

please send it immediately

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Sir, 17.07.12
I bought a panta Tpad and it is not working properly. The service people say that I am being cheated by you. Please take back the tab and send me a cheque.
Sorry to say that your product and service are very poor.

Sir,
The tab is not working and the DOA details are:
customer code:100069713 dt 05.07.12
IMIE-012345********6

1.They said new tab will be replaced within 3 working days. but till date I have not received it.
2. please send the SIM card also.

please send it immediately
Ref: Pantel Technologies inv No: C15963 Dt 07.06.2012/ Order No:PENT00100564
I went to Your Sevice centre at 105, C.S.T.road, Chennai and met Mr.Raksesh (Cell No: 0********11, Ph: 04422412141). After consultig you, he raised DOA certificate on 05.07.2012, Sealed the box and said you will receive a new one within 3 days and delivery will be done after collecting the sealed box(if seale tampered delivery will not be made). I approched him and he said you contact them directly.
Today I reecived a call from Mr.Avinash. I requested him to deliver a new tablet and promised to send back the one with me. I promise to book it through GATI immediately and send the detais by email.

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