This is regarding the Blackberry Curve 9360 I bought on 27th November 2011 with the warranty of 18 months. i started facing so many problems from 1st day.For Which I marked the the mail to Redington in May'12 .Since then I am following with them. And when i went to customer service center in May itself, I complained about the battery Life, they told me that it works only for 1hour max and its required to charge the phone 3times a day, to which i was shocked to listen as when i bought this handset it was told to me that battery life is of 4-5 hours, and they never took the battery to check.
Now, When I went again to customer service in October'12. I complained about the handset and battery also to which they replied that you should have submitted the battery within the 6 months of warranty, as battery warranty is only for 6 month(BUT ITS NOT MENTIONED ANYWHERE).
Though the kept the handset with them for more than 10 days. But I am still facing the problem, I am just fed-up with the handset. Also I am following up with them, marking mail, but I am not getting revert from them. What kind of customer service is this
Mail attached for your reference. I demand the action to be taken ASAP.
priyanka arora
Nov 23
to Feroz, satyam, parveen.kumar, praveen
I am still waiting for the revert on this
Regards
Priyanka
On Mon, Sep 17, 2012 at 5:09 PM, Feroz wrote:
Dear Mr. Kuldeep,
Kindly address the below issue and revert customer.
Regards,
A. Feroz
Black Berry Support
Toll Free: 1800-425-3720 | Email Support: blackberrysupport@redington.co.in
Hours of operation: 10:00 AM – 06:30 PM, Monday to Saturday
E-mail Disclaimer:
The contents of this E-mail and any attachment(s) are for the named recipient(s) only. It shall not attach any liability on the originator RIL or its affiliates. Any form of reproduction, dissemination, copying, disclosure, modification, distribution and / or publication of this message without prior written consent of the author of this e-mail is strictly prohibited. If you have received this e-mail in error, please delete it and we apologize for the inconvenience
From: priyanka.p.arora@gmail.com [mailto:priyanka.p.arora@gmail.com]
Sent: 17 September 2012 14:18
To: Feroz
Subject: Re: Blackberry Curve 9360
I went to the Noida sector-18 service centre, but as I had an argument with the lady sitting there, I never handed over my handset to them. So, no work order number was generated.
And I never said that I have submitted my handset.
Regards,
Priyanka Arora
Sent on my BlackBerry® from Vodafone
From: "Feroz"
Date: Mon, 17 Sep 2012 14:10:26 +0530
To: 'priyanka arora'
Subject: RE: Blackberry Curve 9360
Hello priyanka arora,
Regret to inform you that you have visit our service center for service related issues. As you mentioned in trail mail that you have visited our authorized service center. Please provide us service center details you have visited and case id number / work order number for the proof of visit.
Regards,
A. Feroz
Black Berry Support
Toll Free: 1800-425-3720 | Email Support: blackberrysupport@redington.co.in
Hours of operation: 10:00 AM – 06:30 PM, Monday to Saturday
E-mail Disclaimer:
The contents of this E-mail and any attachment(s) are for the named recipient(s) only. It shall not attach any liability on the originator RIL or its affiliates. Any form of reproduction, dissemination, copying, disclosure, modification, distribution and / or publication of this message without prior written consent of the author of this e-mail is strictly prohibited. If you have received this e-mail in error, please delete it and we apologize for the inconvenience
From: priyanka arora [mailto:priyanka.p.arora@gmail.com]
Sent: 15 September 2012 14:34
To: Feroz
Subject: Re: Blackberry Curve 9360
Dear Feroz,
Firstly, It should not be sir as I am a female.
And you didn't get my point, I went to service center, people are so rude and not helping me in anyway. Also, they are not checking or taking the battery .
Request you to please confirm , what to do in such case.
Regards,
Priyanka Arora
On Wed, Sep 12, 2012 at 5:50 PM, Feroz wrote:
Dear Sir,
Thank you for contacting Redington Black Berry Support.
Please visit our service center by taking your handset and purchase bill. The technicians will be checking your handset completely and giving you clear information regarding your issues.
If you require any further technical assistance, please feel free to contact us either by replying to this message or by calling at the number below.
Regards,
A. Feroz
Black Berry Support
Toll Free: 1800-425-3720 | Email Support: blackberrysupport@redington.co.in
Hours of operation: 10:00 AM – 06:30 PM, Monday to Saturday
E-mail Disclaimer:
The contents of this E-mail and any attachment(s) are for the named recipient(s) only. It shall not attach any liability on the originator RIL or its affiliates. Any form of reproduction, dissemination, copying, disclosure, modification, distribution and / or publication of this message without prior written consent of the author of this e-mail is strictly prohibited. If you have received this e-mail in error, please delete it and we apologize for the inconvenience
From: priyanka arora [mailto:priyanka.p.arora@gmail.com]
Sent: 12 September 2012 13:45
To: blackberrysupport@redington.co.in
Subject: Blackberry Curve 9360
Dear Sir,
I am from India, I bought Blackberry Curve 9360 on 27th November 2011 with the warranty of 18 months.
Prior to this, I have always used NOKIA, and I was pretty happy with it. Because everybody in my family was using blackberry-bold so I also shifted to BB.
But ever since I started using this handset, I regret my choice. Would like to draw your attention and also want the resolution for the mentioned problems.
Data is getting deleted automatically, and I was told to get the software up-gradation as a resolution , but it didn't help and its still the same.
Handset Hangs after every 5 seconds, and its actually impossible and irritating to work on it.
And every time I try to click pictures from camera, it says out of memory (even if there is no data saved)
Its hands-free plug point is also not working.
Battery life is pathetic - I always have to carry charger along to charge it every now and then.It takes hours to charge and hardly works for 40 minutes.
Handset gets heated and gets switched off as "battery drained out". even if it has been fully charged.
Now, as my hands-free point was not working, I thought there is some problem with the hands-free.So I got that exchanged, and i received black hands- free in return which is actually not at all comfortable. When I paid extra for the white handset, why should I use the black hands-free.
Anyways, at that time also I complained about the battery life, and I was told that it works for 1hr only (Who would spend Rs.18000 to get the battery life of 1 hr ? )
Request you to please intervene in this and provide the resolution as service center people(Noida) are so rude and not helping in anyways.
Handset Details:
Model No. - Curve 9360
IMEI No. - 35********35920
Purchase Date - 27/11/2011
Colur - White
Regards,
Priyanka Arora
+91-********31