This is regdg Yatra Incident #: 120502-000079 logged on May 2nd 2012(when I used this as reference in the last 6 calls), each time the unprofessional executive kept asking me for the PNR # and also what is complaint. I am shocked to see such poor system and service from a travel portal.
I logged 2 complaints on the same incident # on 2 May 2012 and have not yet got any formal reply after 7 days. I have moved the complaint and am sure to send legal notice to such irresponsible service provider. I start with the most recent issue
I booked a MOM-DEL-MUM flight on 1st May on 01051215873 for flying on 2nd May and return on 5th May. I traveled Bangalore Mumbai on 1st May through Yatra and just was back to see my family and enjoy the one day off. I have been extensively traveling since March 24th for my business and am frequently using Yatra.

On 2nd I started from my house at 4am and reached airport at 4:45am to only realise that Yatra had made a huge error. Go AIR confirmed in writing that there was no bookings made by Yatra in my name on that flight. They further checked all flights for Delhi and confirmed that no ticket was booked. A few minutes later the manager rightly pointed out that the PNR XFJ3CH for my return journey is same but my return was with Indigo and there was no way the same PNR could be used by two airlines.

I further could not get any tickets for Delhi for 6 am flight as all were running full and have managed to get GO AIR PNR 40K0US at Rs. 12,000/- departing at 7:55pm. I had a meeting with a Head HR at the airport at 9:30am but lost the deal as I never made it on time. I spent Rs. 4000/- additional and also never reached in time for my first meeting and suffered a loss on Rs.50,000/-. Who the hell is responsible for such a careless attitude.

The working hours are so useless as there was no one from Yatra I could speak to at 5 am to solve my problem. Forget that day till date they just called once but are not willing to put up an email and call centre promises to call back and does not respond. And also this is not the first time and issue

There was a similar error by them for Booking Reference # 8954336 which is an international travel from Mumbai -NY-Chicago-Mumbai

This was booked through Yatra.com for British Airways and I was informed by Yatra that I am allowed to carry 2 baggage check in and 1 hand.

I had 2 check in baggage and no hand luggage and when I was boarding my flight and BA had no problems Mumbai to Chicago but from New York to Chicago American Airlines allowed 1 piece free baggage and I had to spend $25 for the extra baggage fee.
It was sad that they were not even willing to talk and I called Yatra but they have yet not responded to the email
I look forward for getting the refund of 12000K for Domestic & 4000 for international spend due to your errors and also extra compensation of Rs. 50000/- for harassment and business loss which ideally Yatra is not even apologetic / sympathetic about nor look at complaints professionally.