TheRoyalCouture - Wrong order
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Complaint by: Sankhipta Chatterjee on September 2, 2017, 2:23 pm in Online Shopping

I had order an orange coloured anarkali suit on this website. I accessed it from Facebook. I placed the order on 17/08/2017 and paid the amount of Rs.1246 including shipping charge online via debit card. I received a confirmation email from their email address on my gmail account regarding payment and order placement. After that I didn't receive any updates regarding shipment and delivery of the item. I called them I mailed them several times but no response. Today on 1/09/2017 I received the parcel. The suit came out to be blue(instead of orange) surprisingly I didn't get any email regarding delivery of parcel. The parcel is wrong moreover they didn't recev my call when I called them regarding return and refund. When they received they said they do not have any such website it was a wrong number

Complainant's Goal: I want refund of the money paid online & return of the order
Complainant's Target: TheRoyalCouture
Complaint Location: IndiaWest BengalKolkata
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