Vodafone Mumbai - Wrong Billing and barring outgoing in the month end
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Complaint by: on November 5, 2012, 3:18 pm in Mobile Service Providers

Hi my name is Ankit Sood I own Vodafone number - ********00 please find the details of complain below

My Vodafone bill includes ISD charges of Rs. 5468.60 plus service tax for calling an ISD number which is - ********15 I don't know whose number I never made any call on this number and in my itemized bill
Is showing outgoing of 739 minutes on it I raised this issue to Vodafone team several time every time they came back with the same answer that these are my actual call charges

I have written 3 mails and personally visited Vodafone gallery 2 times for which I have to take half day leave still results are same below are the Serial Numbers of complains

9th October - #1207903136
20th October - #1212775822
22nd October - #4********



My stand is why I will pay for ISD charges when I haven’t made any call below are the point which supports it.

1. In my bill there is ISD and Local on same date and time below are details
ISD Call

Number - ********15
Date - 28/08/12
Time - 11:33 am to 13:34 pm (121 minutes)

Local Call
Number - ********46
Date - 28/08/012
Time - 12:36 pm to 12:46 pm (10 minutes)

2. I can also produce the Itemized copy of my last 2 year bills where I never received or made any call to this number

I want Vodafone to compensate for all losses which I incurred

1. Vodafone stopped my out going on 28th since I am into sales I have lost my major orders because of poor communication.
2. Because of which I have shortfall in my quarterly targets will lose incentives
3. My appraisal got adversely affected
4. I have suffered from heavy mantel strain

Note - I am handling HP server sales and distribution and Aug-Sep-Oct is year end for HP where maximum closer is done

Please revert if i need to produce any supporting document

Cell - ********49
ankitsood1983@gmail.com

Complainant's Goal: I want Vodafone to compensate for all losses which I incurred
Complainant's Target: Vodafone Mumbai
Complaint Location: IndiaMaharashtraMumbai Suburban
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