I bought Voltas 1.5 Ton 5 Star 185 JY Split Smart AC from SNAPDEAL Order ID: ********58 Dt 02.11.2015 (Rs.32740/-). AC was delivered on Nov 20 2016. Installation Team of VOLTAS installed AC on Nov 21 2015 (Request No 15111904916). Within 4 months, ACs stopped cooling. Registered a complain at help line number 1********5 on 22 Mar 2016 (Request no 1********07) and the technician provided service immediately, found the pressure of the gas is less than 65 PSI and refilled the gas. The technician could not detect the gas leakage anywhere). Again less than week time, observed that AC is not getting cool and called helpline number 1********5 on 27 Mar 2016 (Request no 1********25).The technician provided service immediately, found the pressure of the gas is less than 65 PSI and refilled the gas. The technician could not detect the gas leakage anywhere).Now the AC ran good for 3 weeks . Again we feel that AC cooling is not very effective and called helpline number 1********5 on 13 Apr 2016 (Request no 1********00). The customer executive promised me to arrange a senior technician to fix the problem permanently .The senior technician visited home and said time there is an leakage due to which gas pressure is coming down. He fixed the leakage and refilled the gas. This time I was very happy assuming that the real cause of the leakage was detected and issue will not reappear. Believe me, within next 3 weeks, we felt AC cooling effect is not so great (at least not expected from VOLTAS TATA Product) and called helpline number 1********5 on 6 May 2016 (Request no 1********76).This time I was personally present at home when the engineer provided service. I politely request him to fix the coolant issue permanently (Gas pressure came down) in order to give us peace of mind and he refilled the gas. He could not detect leakage and could not figure it out why the gas pressure is coming down. I mentioned to him, this issue is reoccurring from the month of March and root cause is not yet known. What I need to do after the 1 year warranty? I cannot afford the cost to refill the gas every 2 months . He has no answer for my query.
Again 29 Sep 2016 I called help line number 1********5 on 29 Sep 2016 (Request no 1********09) for the same cooling issue . This time I talked VOLTAS Sr executive Rama (Do not her full name, she refused to disclose her full name when I requested) raising the voice for the old issue. She said I will arrange the senior engineer for the service and everything will be take care this time. I said the issue is not being corrected so far and this is my 5th request in last 10 month time for the same issue and how can you assure me that this should be take care this time. When I asked what will happen after a month after the expiry of the warranty? Do I need to call help line for the same issue after the warranty expires? She said I will have pay for the service after 1 year warranty and I said I cannot afford the cost after 1 year. She said I will arrange a phone call for you to talk to our Bhubaneswar, Odisha service manager and you can raise your concern to him. Waited for the whole day on 29 Sep 2016 and nobody called me. Like past, the technician visited and confirmed the gas pressure is down. He will come today 30 Sep 2016 to refill the gas. I called the VOLTAS customer care in night of 29 Sep 2016 for the replacement of the AC . He has raised a request number 1********55 for the replacement and mentioned that I will receive a call today 30 Sep 2016 from Bhubaneswar, Odisha for the replacement of the AC. I am posting it 30 Sep 2016 12:30 AM and can sense the mental state.

REQUEST NO DATE ISSUE
1********07 22/03/2016 Cooling issue
1********25 27/03/2016 Cooling issue
1********00 13/04/2016 Cooling issue
1********76 06/05/2016 Cooling issue
1********09 29/09/2016 Cooling issue
1********55 29/09/2016 Replacement request

Wanted to post this message to get the attention of VOLTAS senior executive for the action.

Thanks

Sandeep
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