Vodafone Karnataka - Vodafone - Recharge amount reduced as what was promised.
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Complaint by: Rahul K on April 22, 2010, 12:35 pm in Mobile Service Providers

Recharge amount reduced as what was promised.

I got a message on 20th April 2010 that a full talk-time of Rs. 150.00 is available on a recharge of Rs. 150.00 by Vodafone mobile service provider.

I got my cell phone recharged through Vodafone website by entering the recharge amount as Rs. 150.00 but the system automatically converted that amount to Rs. 151.00 and I got a talk time of Rs. 134.89 only.

I made a complaint to the Vodafone complaint number 198 on 20th April 2010 at around 11 o\'clock in the night, and the customer care person, who attended my call, assured me that this issue will be rectified and the balancing amount will be credited to my account within 24 hrs.

Now the customer care person is saying that complaint is closed now and no balancing amount will be credited.

My concern : If Vodafone is giving full talk time out of Rs. 150.00 and I am paying Re 1.00 extra (that too not my fault, the system automatically converted the recharge amount from Rs. 150.00 to Rs. 151.00) and in return I am getting lesser talk time.
Does it make sense anyway?

Please look in this matter as I feel I am being cheated.
Please sort out this issue at the earliest and let the balancing amount be credited to my Vodafone account as early as possible.

Details :
Region : Bangalore (Karnataka)
Vodafone prepaid mobile number : ********21.
Transaction reference no. MSBI0044660867 dated 20th April 2010.
Recharge reference number dated 20th April 2010 is: 3887646.
Service Registration number for the complaint made on 20th April 2010 is : 1245020098

Looking forward to your kind response,
Regards,
Rahul.

Complainant's Goal: I want the balancing amount to be credited to my Vodafone pre paid account.
Complainant's Target: Vodafone Karnataka
Complaint Location: IndiaKarnatakaBangalore
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Recent Comments
2.
Thu, 29 Apr 2010 - Business Reply from - Vodafone Care (Vodafone Karnataka)

Dear Mr. Rahul,

Thank you for your email dated 22-April-2010 about recharge concern.

At the outset we regret the inconvenience caused and delayed response.

We would like to inform you that a credit of Rs.17/- is already passed on 22.Apr.2010 towards the full talk time on Rs.150/- recharge.

In case you need further assistance, please do call or email us. We'll be happy to help you.

Happy to help,

Vijayalakshmi
Corpcare

1.
Thu, 22 Apr 2010  Message from iComplaints.in Helpdesk

An email communication has been sent to Vodafone Karnataka on April 22, 2010, 12:35 pm