Vodafone UP East - VODAFONE PREPAID NO. ISSUED TO OTHER CONSUMER
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Complaint by: on June 20, 2014, 12:04 am in Mobile Service Providers

Good Day Sir,

I, Amit Kumar, have been issued Vodafone prepaid no. ********00 in march 2014.
This number has been deactivated twice by the company without any reasons and issued to other users.
Last activation was done on 15th May 2014 and now today its issued to some other user in lucknow.

Every time I have to suffer losses in my business due to this number unavailability issue.
Moreover, i have never been notified any reasons for the same.
All my original ID proof and documents are submitted couple of times but this endless torture is on and on.

I. myself is dealer of vodafone for more than 10 years and its all happening with me then you can imagine what tricks
are played to normal users.
Some services are activated on that number so my business is getting affected due to same.

Below is the Detail of my number obtained.

For mobile number ********00,
Name - AMIT KUMAR,
Address - NA KASBA BINDAKI FATEHPUR Uttar Pradesh 212601,
Activation Date - 15-May-2014,
Segment - Prepaid PM - Prepaid Mercury,
PUK - 31152510,
Verification Status - Success,
Verification Date - 15-MAY-14,
SIM Unbarring Date - 15-May-2014,
Status - Active.,
Alternate Contact Number. - NOT AVAILABLE

Got to know from my sources that some officer (Mr. Mumtaz Khan) in lucknow is selling this number again and again to innocent users and then they are facing issues along with me.

Please look into the matter with urgent priority.
Self will be filing a FIR so that no wrong usage is done with my number.
Shall go to consumer court as well if this matter continues like this.


Thanks & Regards
Amit Kumar
********23 / ********38

Complainant's Goal: To notify and rectify my mobile number deactivation and reissuing to other user
Complainant's Target: Vodafone UP East
Complaint Location: India › Uttar Pradesh › Fatehpur
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Recent Comments
3.
Wed, 31 May 2017  Kamaruzzama

I did not get opt. in my mobile. my mobile no.is ********77. Now i am working in oman please help me

2.
Thu, 26 Jun 2014   Message By Complainant Avinash Omer

Good Day Sir,

I am not able to understand how you are saying that there is no concern.
I am still struggling without my connection.

Below is the mail received which again says that the problem has been sorted out without mentioning how and when.

Quote
"Dear Mr.Kumar,

Thank you for your time to explain your concern regarding services of your Vodafone Mobile Number ********00.

As per the discussion held with you on call on ********00 on 20/6/2014 at 5:40 pm you have confirmed us that you are having no issue.

If you wish to know the talk time and validity of the various Vodafone recharges available on etop then sms E to 111 or for recharge coupons sms R to 111. This service is toll free.

In the meantime, if you need any further assistance, please do call us on 111 for Enquiries and 198 (toll free) for Complaints / Requests from your Vodafone mobile phone. We will do our best to help you.

Happy to help,
Anu Tiwari
Appellatecare
Contact numbers
For enquiries : 111 or +91- ********90
For complaints/requests : 198 (toll free)
Fax number : +91 522 2723976
E-mail : appellate.upe@vodafone.com
Website : www.vodafone.in"

Unquote


Please look into the matter on urgent basis as I am loosing my business apart from this never ending harrasment from vodafone.

Shall file a case to consumer court if no action taken even now.

Thanks

1.
Fri, 20 Jun 2014 - Business Reply from - Vodafone India (Vodafone UP East)

Hello Amit Kumar,

Thanks for your time on call. We understand that there is no concern as of now.

Regards,
Vodafone.