Hi,
i was charged 3705 rs as my bill for month of dec because they say i have consumed 7GBof data.
The data usage of my phone shows the extra usage as 158MB(same does vodafone reminder text shows)after 5GB
They said i consumed 5GB that was in my plan(2GB RED PLAN+2GB ADDON PACK450+1GB ADDON PACK250).
I have registered this with them and said i will pay for this extra usage but not for that i have not used.
I feel the biling is false. What they claim is that they have never charged me wrongly so does that mean you get chance and being postpaid you just give some wrong charges.
I asked for the browsing history to give proof of my use as where i have used that much of data.
But yes there was extra usage i saw that and m ready to pay for that much.
But neither have they replied anythiong or nor taken any action.
A customer has all the rights to know where he/she is being charged.
Just because there system shows extra usage doesnt mean its right.
How do i know if it is right and valid.
Pathetic service !
I hv attached messages recived on 27 dec.
As my billing cycle is from 27 nov to 27 dec