Videocon - Videocon HD D2H _After online payment give OUTDATED MODEL and Non HD DISH ANTENA
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Complaint by: Vineet Bhatia on April 8, 2013, 9:32 pm in Satellite and Cable TV

Dear Sir/Madam

Today(8th April 2013) new HD connection Activated at my residence.

The reason for writing to you are following:

1.) The HD set top box Model Installed is not having latest manufacturing Month and year.
In other words Set Top box is outdated model of year 2011.

2.) The dish Fix to my residence is also outdated and the word 'HD' not written on it .
At the time of Online application for new connection the latest dish was shown to me at your site showing the words ''HD VIDEOCON D2H'' but the Dish installed is completely different and showing ''VIDEOCON D2H'' and NO ''HD'' word is written on it.

3.) I was told by your Area Supervisor that the bill of the 42 metre wire(including 10 metre free) installed at my residence will be delivered to my address today which is also not done so far.
I was charged Rs.12 per meter of wire for 32 metres (Total Rs.384 for wire only) but the bill not provided.

NOTE:Please arrange to replace this NON-HD DISH ANTENA with the one having the word ''HD'' written on it (if possible).
Kindly arrange Bill for 32 metre wire installed today.

Why Outdated Settop Box Model & Non-HD Dish Antena for HD connection Installed today for Online Applicant ??


Regards
Vineet Bhatia
Mobile ********55
Customer Id ********

Complainant's Goal: Replacement of NON-HD Dish Antena with new ''Videocon HD d2h'' dish Antena
Complainant's Target: Videocon
Complaint Location: IndiaDelhi
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Tue, 09 Apr 2013 - Business Reply from - Videocon d2h (Videocon)

Dear Vineet,

We have forwarded your issue to our concerned department and will get it resolved at the earliest.

Warm Regards,
Videocon d2h Team