Idea Cellular NCR - Very Dissatisfied with Idea
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Complaint by: Jitendra on February 8, 2014, 12:41 pm in Telecommunications

My name is Jitendra and I am an Idea customer since last 3 years, my cell number is 9540147474. In the month of October 2013, I added a new phone number 8750147474 in my name for my brother. My brother lost the phone with the number, my brother didnt informed me about it as he was afraid. I came to know that the bill is due for that number when I started receiving calls from Idea. Anyways, an Idea rep called Rekha called me twice from the phone number 7835913000 and 9911389428 and she said she is from Idea Retention department. She asked me to make the payment, I told her the situation that phone was lost and wasnt used that much and she said ok, please make the payment of Rs 1821 against the total of Rs 2438 and she will settle it down and will also cancel the number. In other words, she told me that would be my final payment and number (8750147474) would be closed with no dues and she will send the confirmation email as well that number is canceled and there is 0.00 balance. As per the deal offered I made the payment of 1821 last week however, the number is still showing as active and due balance on it. When I called the numbers 7835913000 and 9911389428, the girl Rekha again offered me that yes she will take care of it but still not done and now she has stopped picking up my call. I keep getting harassing calls from Idea to make payment else they will disconnect my main number 9540147474. This experience is very very disappointing and far below the standard of Idea as a service provider. Please look into this matter and help me resolve the issue else I will be forced to disconnect the services altogether.

Complainant's Goal: The 600 Rs to be refunded as promised & get the number 8750147474 canceled.
Complainant's Target: Idea Cellular NCR
Complaint Location: IndiaDelhiWest Delhi

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Recent Comments
3.
Thu, 25 Sep 2014  mehboob

Chor hai company I dea. Sara ho zeta tera time khrab a gaya hai. Jitendra ji ye num sara us zara naam Ki ladki use krti hai. Vahin jake maroo inhe. Add. Hai 68 A sec 64 noida or complaint bhi kro inki. Plz main aapke sath hun

2.
Mon, 17 Feb 2014 - Business Reply from - ideacellular (Idea Cellular NCR)

Dear Customer,

Our efforts in contacting you could not be established. Please share your alternate contact number for us to reach you and address your query.

Thanks & Regards,
Customer Care, Idea Cellular

1.
Sat, 08 Feb 2014 - Business Reply from - IdeaCellular (Idea Cellular NCR)

Dear Customer,

We wish to inform you that the matter is currently being followed up and our concerned team will revert to you at the earliest.

Thanks & Regards,
Customer Care, Idea Cellular