ICICI Bank Limited - Using abusive language
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Complaint by: baljit on September 21, 2011, 11:36 am in Books

Dear Sir,
I have taken my home loan from ICICI bank Home loan in June 2010.
My home loan no. is LBDEL00001803478 amounting 2750000/-
Am paying regularly my EMI till then, but last month due to delay in our salary i was unable to clear EMI of Sept.2011.
Now since last one week bank representative start calling me to pay the EMI & i think this is OK.
But when i call  one of their executive to come my house @8.00AM but upto 8:30 AM nobody came, then i pay my installment in cash at Rohini Branch.
Today @10:00AM i receive a call from no. 011414102400 & it was a conference call from ICICI bank.
The person to whom i call yesterday to come & collect the amount of EMI from my house was on line.
He started talk non sense as well as very loudly & in fact he called me as a cheater.
He claimed that he called me so many time yesterday ( 20/09/2011) but i didnt pick the phone.
This statement is totally wrong.The data may be confirmed from my phone no. (********11) whether so one called me that day or not.
So due to this episode i am disturbed completely.
Please help me & do the needful
Thanking you
Regards
Baljit Singh
********11

Complainant's Goal: Improve your collection agents
Complainant's Target: ICICI Bank Limited
Complaint Location: India › Delhi › New Delhi
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2.
Wed, 28 Sep 2011 - Business Reply from - ICICI Bank Care (ICICI Bank Limited)

Hi,

We are sorry to hear about your experience. We have made a note of your mobile number. We'll contact you and work to address your issue at the earliest.

Regards,
ICICI Bank Customer Service Team

1.
Wed, 21 Sep 2011  Message from iComplaints.in Helpdesk

An email communication has been sent to ICICI Bank Limited on September 21, 2011, 11:36 am