Urjakart.com - Urjakart ecommerce portal not refunding money
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Complaint by: krishna7171 on March 11, 2017, 12:17 am in Online Shopping

I placed an online order for 5 items and paid thru online banking on 28th Dec. I didn;t get any update and when I tried calling their support number (011-22138918) no one picked up. I got an SMS stating I can reachout to them via Whatsapp (9599884826) and also can send a mail to support mail id. I did both and got response that the items that I ordered are nit available and my money will be refund within in 3 - 5 business days. It's been couple of months since then and after that they didn't respond to my mails, or SMS or Whatsapp message. When I checked their Facebook page and also online reviews there are lots of complaints that they are taking order and not refunding money, looks like a fraudster looting money.

Order Details
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Hello, krishna d
Thank you for your order from Urjakart.com. Once your package is dispatched, we will send an email with a link to track your order. You can check the status of your order by logging into your account. If you have any questions about your order please contact us at support@urjakart.com or call/whatsapp us at +91-959-988-4826 (Monday - Saturday, 10.30am - 6.30pm IST). Your order confirmation is below.
Your Order #200032420 (placed on December 28, 2016 11:56:42 PM IST)
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Their support person response
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Preeti D (Urjakart Customer Support)
Feb 8, 16:33 IST Dear Sir,
Please share your bank account details so that we can refund your payment very shortly.
Regards,
Preeti D
Support/Whtsapp: +91-9599884826
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Preeti D (Urjakart Customer Support)
Feb 15, 16:40 IST Dear Sir,
Your payment will be refund within 5 working days so please wait for few more days.
Regards,
Preeti D
Support/Whtsapp: +91-9599884826

Complainant's Goal: To get refund or shutdown the fraudulent company
Complainant's Target: Urjakart.com
Complaint Location: IndiaTamil NaduChennai

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