Dear Sir/ Ma'm
I have purchased a Maruti Suzuki Vitara Brezza Vehicle in Nov 2016 which has completed 5200 KMs of run as on 17-02-17. However while moving on a National highway very much within the prescribed limit of 80 KMs Per Hour, the vehicle ran over a small brick which resulted in a considerable damage to the front left tyre(Pic attached). When contacted, the agency(Max Auto, Sangrur) refused to entertain any request regarding this, lamenting that the guarantee does not cover the tyres. this has caused great disappointment to me as there is no excuse why a brand would prefer cheap tyres as a default accessory in their prime product. considering the brand value of Maruti Suzuki, such kind of negligence and consequent disservice is unprecedented on your part.
I would also like to comment on the display name for your customer service e mail read 'ATM Queue'. what does this depict..? Do you mean to degrade your customers by telling them that they are standing in a damn queue and may or may not be heard. Mind you.. this may cost you dear. Your poor service, denial for redress of grievances, and your arrogant attitude are simply Provocative. Please look into the matter and respond early or social media may be the way forward for me. (firstname.lastname@example.org)