Goa Hyundai - Unfriendly/Unprofessional Attitude after doing full payment
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Complaint by: jafru on September 10, 2012, 9:15 pm in Cars Parts and Vehicles

We had booked an i20 sportz on 30th August at Goa Hyundai Verna.
Rs 30000/- was paid as booking amount and balance Rs.7lakh+ was paid later.
The Car delivery promised by the Sales Manager is 10days max from the date of booking. I'd been following up with sales team
Regarding the car delivery and each sales consultant had a different reason....VERY STRANGE!!! ie. rain, in transit, payment partly received, system issue.....so on.
Now Ten business days are over and there is no sign of my car....

Today I called the sales team again regarding the same and I'm told it will take 4 days more...GREAT!!!
And the conversation with the Sales Manager is worth mentioning....details below...
Mr. Amey Acharya
Sales Manager
Goa Hyundai
Verna Goa.
Tel +918326699999/6690601
email - goahyundaiverna@gmail.com

a) Commitment - His commitments are tentative. less than 10 equals greater than 10. Wow!!
b) Blame Game - In spite of me making the full payment, I’m told that the payment is partly received. Then he asks me for payment details all over again such as Acc No., date of payment etc instead of checking the same with his Accts dept.
c) Unprofessional - He cannot confirm the date of delivery, As per his argument, he doesn’t drive the Transit Delivery Truck.
d) Irresponsible - Rudely tells me, that he needs to check for details, and will return my call, which never happens.

UNABLE to attach call recording since .mp3 not supported on this site

I am sorry to say that this very unprofessional behavior is unacceptable in service industry.
A person at managerial level should act more proficient.

Regards
Roshan/Joaquim

Complainant's Goal: Better Service and Professional attitude
Complainant's Target: Goa Hyundai
Complaint Location: IndiaGoaSouth Goa

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