TVS MOTORS - TVS MOTOR- PARTS ISSUE
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Complaint by: RAVI VERMA on December 11, 2017, 3:39 pm in Cars Parts and Vehicles

This is to bring your kind attention that I have purchased TVS APACHE RTR200 RED COLOUR bike on 21st of July from Ashwini Motors Airoli. After just 4300 KMs, it has got below issues:

1. The bike’s engine is not getting started as its battery is completely drained and charging process is not happening.
2. Bike’s engine is giving a weird sound, service center (RK Motors) is claiming that some parts in the engine need to be replaced.

Now the thing is that it has been quite a days, and still my bike isn’t got fixed. The service centre is saying that the said parts aren’t available anywhere in the Mumbai, so they can’t say how many days I have to wait in order to get my bike fixed.

My only query is that since there are ‘n’ number of APACHE RTR bikes are being sold in MUMBAI, then why the parts aren’t being available at the service centers or anywhere in Mumbai. Where is the issue. Why I have to wait endless days in order to get the things done. Also am I getting my warranty period extended as a compensation of this delay.

Request a revert with the solution.

Complainant's Goal: To get my bike fixed asap and strict action against concern on the delay
Complainant's Target: TVS MOTORS
Complaint Location: IndiaMaharashtraMumbai

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