Traveller Gateway - Travel Company named Traveller gateway
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Complaint by: Anisha Chaturmohta on August 19, 2016, 11:35 am in Travel Agencies

With a company named Traveller Gateway from Delhi,I have booked a tour for Kerela starting in the month of October for 5 Adults.
Package was of 80 K including flights(to and from Pune-Cochin),accomodation in 3start ,all transffers n sightseeing.I was asked to deposit 50% of amount i.e. 40 K initial stage and rest was to be deposited in the month of travel.As informed by the Executive named Dhruv Sharma,flights were booked and couple of rooms also.After about a fortnight they again asked to deposit 10 k more for Room Bookings n all,which we made.
However tickets were not given to us.When we enquired at the hotel booked,booking was definitely done but the details provided were nopt exact for eg for a kid of 13.5 years ,they have booked for 9 year old,where the Hotel Authority informed us that you need to give extra charges.
When we communicated this to Mr. Dhruv,he conveyed it would be taken care of and they asked for more 10k deposit which we declined saying please complete the previous booked hotels properly for which they were not doing.
When we threaten to cancel and returning of teh amount deposited(50K),they were not responding to phone,mails were getting bounced back and when we contacted at the postal adress given ,it was found to be non exixtent.
We have lost 50k deposited.We do have the proof of transaction done online and the confirmation given by them but cannot do much.

Company Details--Traveller gateway,230,j Eros Apartment ,Nehru Place new Delhi
Contact person--Mr. Dhruv Sharma
Contact Numbers---011-30010244
Mobile Numbers--7838725892,7838641096,7838709452

When we were searching on net,we got a company on similar names i.e. Vacation gateway with the Executive name Dhruv Sharma against whom the complaints were registered against fraud and duping of passengers and giving false promises.

Compalinant Name
Anisha Chaturmohta

Complainant's Goal: Taken money on pretext of tour package for Kerala and neither provided services
Complainant's Target: Traveller Gateway
Complaint Location: IndiaDelhi

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Recent Comments
Mon, 03 Oct 2016  dimple

This company TRAVELLER GATEWAY is fraud and they have cheated many peoples .
they have not refund the money after taking money they swithched off their phones and not responding to mails. This company is very big fraudulent company.

Traveller gateway- 203, eros appt. Nehru palace. New Delhi

Contact person- Shivank Mishra
Contact no - 7290987277

Sat, 01 Oct 2016  dimple

I had contacted one travel company named "traveller gateway"for booking tour package for goa online and they said me to transfer 50% amount as advance payment so Rs.6500/- first, then they had not sent me any booking details so i called up that executive he told me there is money shortage arose for your booking so kindly send Rs.2000/- more.
>>> Then also i transferred Rs. 2000/-.
>>> Till now I didn't get any bookings then I called the executive he is just giving me excuses that today I will send tomorrow I will I got doubt and I searched about this company in google and found that this company is fraud and many persons files complaint in cyber crime against this company.
They told me to send money in following account details are as follows:-
>>> I had transferred funds named "MINE TRIP" in ICICI BANK ,A/C NO- 100505000903 ,IFSC CODE- ICIC0001005 NEW DELHI.
>>> I transferred funds two times in that account are as follows:
>>> 1) Date- 09/09/2016 Rs.6500/-
>>> 2) Date- 13/09/2016 Rs. 2000/-
>>> This two amount I transfered to this account through IMPS now I found that this account is fraud and now they are not receiving my calls and not refunding my funds.
>>> I have all mails that I received from this company and executive name is "SHIVANK MISHRA" contact number is 7290987277 ,company address-
>>> 203/Eros apartment,Nehru place,Delhi -27.
>>> Kindly help me in this matter urgently also so many other people also sent money to this account and did not get refund back.

Sat, 01 Oct 2016  dimple

Same thing happens with me.did u get any refund.

Tue, 13 Sep 2016 - Business Reply from - traveller gateway (Traveller Gateway)

Dear complaint department this customer is lying we have a proof also along with the hotel booking form if there is any problem you can mail me fore more information .


Deepak kumar

Traveller gateway