Traveller Gateway - Travel Company named Traveller gateway
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Complaint by: Anisha Chaturmohta on August 19, 2016, 11:35 am in Travel Agencies

With a company named Traveller Gateway from Delhi,I have booked a tour for Kerela starting in the month of October for 5 Adults.
Package was of 80 K including flights(to and from Pune-Cochin),accomodation in 3start ,all transffers n sightseeing.I was asked to deposit 50% of amount i.e. 40 K initial stage and rest was to be deposited in the month of travel.As informed by the Executive named Dhruv Sharma,flights were booked and couple of rooms also.After about a fortnight they again asked to deposit 10 k more for Room Bookings n all,which we made.
However tickets were not given to us.When we enquired at the hotel booked,booking was definitely done but the details provided were nopt exact for eg for a kid of 13.5 years ,they have booked for 9 year old,where the Hotel Authority informed us that you need to give extra charges.
When we communicated this to Mr. Dhruv,he conveyed it would be taken care of and they asked for more 10k deposit which we declined saying please complete the previous booked hotels properly for which they were not doing.
When we threaten to cancel and returning of teh amount deposited(50K),they were not responding to phone,mails were getting bounced back and when we contacted at the postal adress given ,it was found to be non exixtent.
We have lost 50k deposited.We do have the proof of transaction done online and the confirmation given by them but cannot do much.

Company Details--Traveller gateway,230,j Eros Apartment ,Nehru Place new Delhi
Contact person--Mr. Dhruv Sharma
Contact Numbers---011-30010244
Mobile Numbers--7838725892,7838641096,7838709452

When we were searching on net,we got a company on similar names i.e. Vacation gateway with the Executive name Dhruv Sharma against whom the complaints were registered against fraud and duping of passengers and giving false promises.

Compalinant Name
Anisha Chaturmohta

Complainant's Goal: Taken money on pretext of tour package for Kerala and neither provided services
Complainant's Target: Traveller Gateway
Complaint Location: IndiaDelhi

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Recent Comments
Fri, 07 Oct 2016  Apoorva

The person named raju rawat from travellers gateway contated us from this so called travellers gateway company. We booked a tour for delhi, manali, agra and mathura from hyderabad. He booked us flight tickets for delhi and rooms in manali and which v had confirmed before handed. He was going on asking for money in d name of tickets rooms etc which v had paid him of about 1,80,000 for about 10 passengers before handed. The problem started later he was constantly saying that he had given us the package at less cost as some calculation mistake happened and he would lose his job and asked us to pay extra amount which we denied. Once v reached delhi he had to pick us up in tempo but he dint arrange for it nd said he cannot do and asked us to go by volvo to manali and he dint book us return air tickets to hyderabad too and he said as i have given u less package i cannot book air tickets but instead train tickets which we denied. V were really frustrated with his behaviour and we thought of going to his office and take all our money back. When we went there we were shocked to see that there was no office on dat name and he and his co. Turned out to be a big fraud one.
We had lost such a big amount. I request ppl who are trying to book with him pls dont go ahead. Its a big fraud co. Luring ppl with soft spoken words.

Mon, 03 Oct 2016  prudhvi teja

This company traveller gateway is fraud. Similar thing happened with me. They owe me 21000 rs refund.

They have switched off their phone currently.

Traveller gateway- 203, eros appt. Nehru palace. New Delhi

Their account details

Name Of The Bank HDFC
Account name Traveller gateway
Account number 50200015755502
Ifsc code HDFC0000089

Mon, 03 Oct 2016  dimple

This company TRAVELLER GATEWAY is fraud and they have cheated many peoples .
they have not refund the money after taking money they swithched off their phones and not responding to mails. This company is very big fraudulent company.

Traveller gateway- 203, eros appt. Nehru palace. New Delhi

Contact person- Shivank Mishra
Contact no - 7290987277

Sat, 01 Oct 2016  dimple

I had contacted one travel company named "traveller gateway"for booking tour package for goa online and they said me to transfer 50% amount as advance payment so Rs.6500/- first, then they had not sent me any booking details so i called up that executive he told me there is money shortage arose for your booking so kindly send Rs.2000/- more.
>>> Then also i transferred Rs. 2000/-.
>>> Till now I didn't get any bookings then I called the executive he is just giving me excuses that today I will send tomorrow I will I got doubt and I searched about this company in google and found that this company is fraud and many persons files complaint in cyber crime against this company.
They told me to send money in following account details are as follows:-
>>> I had transferred funds named "MINE TRIP" in ICICI BANK ,A/C NO- 100505000903 ,IFSC CODE- ICIC0001005 NEW DELHI.
>>> I transferred funds two times in that account are as follows:
>>> 1) Date- 09/09/2016 Rs.6500/-
>>> 2) Date- 13/09/2016 Rs. 2000/-
>>> This two amount I transfered to this account through IMPS now I found that this account is fraud and now they are not receiving my calls and not refunding my funds.
>>> I have all mails that I received from this company and executive name is "SHIVANK MISHRA" contact number is 7290987277 ,company address-
>>> 203/Eros apartment,Nehru place,Delhi -27.
>>> Kindly help me in this matter urgently also so many other people also sent money to this account and did not get refund back.

Sat, 01 Oct 2016  dimple

Same thing happens with me.did u get any refund.

Tue, 13 Sep 2016 - Business Reply from - traveller gateway (Traveller Gateway)

Dear complaint department this customer is lying we have a proof also along with the hotel booking form if there is any problem you can mail me fore more information .


Deepak kumar

Traveller gateway