Croma Retail - Total Negligence by Croma Retail in case of Extended Warranty
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Complaint by: on June 9, 2014, 3:51 pm in Home and Garden

I have registered a complaint with croma retail on 28-May-2014 (Complaint No: 130104) regarding non-functioning of Siemens Washing Machine (which is under 2 years extended warranty program) via invoice no: SLF02A004110002020 dated 19-Dec-2011.

The same has been checked by the Siemens technical support team on 30-May-2014 at my residential address and after that the reply given to me by Croma Retail executive is that repairing expenses are very high so financial approval request has been sent for approval from top management.

For last 12 days I am following up with the Croma Retail Store, Dev Arc Mall and customer care of Croma Retail about the status but every time they are saying that the approval is in process.


This is the worst experience from Croma Retail. Friends please never buy extended warranty from Croma Retail.

Regards,
Hetalkumar Kachhadiya
0********56

Complainant's Goal: To get the issue resolved.
Complainant's Target: Croma Retail
Complaint Location: India › Gujarat › Ahmedabad
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Recent Comments
1.
Tue, 10 Jun 2014  Croma Social Care

Dear Customer,

Thank you for sharing your feedback with us. This will help us greatly to improve our service standards for you.

We have escalated this issue to the concerned team and we will get back with the closure soon.

Our customers’ satisfaction is most important to us and it is our constant endeavor to ensure the same.

Sincerely,
Team Croma