casio India - Terrible experience with casio
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Complaint by: sneha on June 26, 2017, 8:29 am in Jewelry and Watches

I'm an unhappy customer of Casio India and my experience with Casio has brought me here to write to you.
I had bought the watch which is sheen model and within 4 use I had to send twice to your head office as your rose gold plating is chipping off n not sustainable at all.1st time they got it changed and 2nd time again the same issue happened and they say it's a wear and tear marks. I agree wear and tear marks are there, but how can a base metal will be visible in just 2 use after the 1st exchange.
2nd after arguing I get second offer saying we will give you 50% discount additional amount you have to pay to buy other model.that's fooling the customer it's not DISCOUNT it's 50% deductible on the purchase. So if I choose a model of MRP 7595/- I shall get 50% of previous model which comes to 4500/- originally I bought for 9000/- and pay additional 3100/- so in all I have to spend 12k for MRP 7595/-.what kind of deal is this.
Your company is not valuing your customers unfortunately and I have bought back to back two watches one of them is Baby G trusting your company.
I demanded a very sensible compensation and that is give me the credit note of 9k and I shall buy other model if value is less than 9k, I shall go ahead with another model. In all instead of 1 I shall buy 2.
Hope to hear from you at the earliest.

Regards,
Sneha Dangarwala

Complainant's Goal: Compensation
Complainant's Target: casio India
Complaint Location: IndiaMaharashtra

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