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Complaint by: SUMEET SINGHAL on December 16, 2017, 7:02 pm in Indian Railways

My TDR filed on 13-nov-2017 against PNR 2819658543 viz cancellation id 100000197736374 for amount inr 725 refund has been rejected by northern railways with a REASON"as per CHART, PASSENGER HAS TRAVELLED."
the reason for rejection is completely untrue as the travel was not undertaken as the train was running more than 10 hours late and TDR filed for 100% refund as per railway TDR REFUND Rules.
I rescheduled my travel to 14-nov-2017 viz PNR 2501070904 which can be verified.
Request Indian railways to reopen the rejected TDR and process the refund based on true facts.
Professional response from Indian railways is expected to ensure no financial losses to the customer.

Complainant's Goal: Refund of INR 725 against filed TDR
Complainant's Target: Indian Railways
Complaint Location: IndiaHaryana

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