Tata Sky - tatasky - activation of paid services without my knowledge
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Complaint by: dotmahen on April 21, 2014, 12:39 pm in Satellite and Cable TV

I MAHENDRA RAWAT IS A CUSTOMER OF TATASKY WITH SUBSCRIBER ID: 10********. I HAVE A COMPLAINT REGARDING SERVICES OF TATASKY. I WORK IN INDIAN NAVY AND WAS AWAY FROM LAND FOR LAST THREE MONTHS. ON 20 APR WHEN I WAS IN NETWORK AND CHECKED MY TATASKY ACCOUNT, I FOUND THAT TWO SERVICES I.E. “ACTIVE FUN LEARN” AND “ACTIVE ENGLISH” ARE ACTIVATED IN MY ACCOUNT FORM 19 MAR 14. WHEN I ASKED CUSTOMER CARE THAT WITH WHOSE REQUEST THEY HAVE STARTED THIS SERVICE, THE TATASKY CUSTOMER CARE REP UNABLE TO PROVIDE THE INFORMATION AND WHEN I ASKED FOR THE DEACTIVATION OF THE ABOVE SAID ACTIVE SERVICES I WAS TOLD THAT THE SERVICES WILL BE STOPPED ONLY AFTER 365 DAYS. SINCE 19 MAR 14 MONEY IS DEDUCTING ON DAILY BASIS FOR THOSE TWO SERVICES.
BECAUSE THE TATASKY ACCOUNT IS ON MY NAME FOLLOWING IS REQUESTED:
(a) IN MY ABSENCE WHO HAS REQUESTED TATASKY FOR ACTIVATING SUCH SERVICES.
(b) IN MY ABSENCE WHO HAS PERMITTED TATASKY FOR ACTIVATING SUCH SERVICES.
(c) PROVIDE ME THE MODE OF REQUEST FROM MY SIDE FOR ACTIVATING THE SERVICES.
(d) PROVIDE ME THE PROOF OF REQUEST FROM MY SIDE.
(e) REFUND OF MONEY TILL TO DATE SINCE THE ACTIVE SERVICES IS STARTED
IF UNABLE TO PROVED THE ABOVE MENTIONED THAN IT IS CASE OF FRAUD AND IS LIABLE FOR DISCIPLINARY ACTION.

QUESTION TO TATASKY HIGHER AUTHORITIES :-
ARE THEY AWARE OF SUCH FRAUD ACTIVITIES IS HAPPENING.
IS THIS THE WAY TO EARN MONEY
IS YOUR COMPANY FOLLOWING ANY RULES AND REGULATIONS

contact: dotmahen@gmail.com ********17

Complainant's Goal: deactivation of services and refund of money
Complainant's Target: Tata Sky
Complaint Location: IndiaKeralaErnakulam
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Recent Comments
1.
Tue, 06 May 2014  Lalit

You must try other sources of contacting Tata Sky to ensure your work gets done. You can address your complaint to tata sky’s official handle @tatasky. They will arrange for a callback and assist you accordingly or you can contact Tata Sky customer service. They are quite prompt in their reply and will help you out. It is more effective way of getting your work done. You can write to them at help@tatasky.com or call their Toll Free Number at 1-800-1806633. The best part is it is available 24X7. I am sure they will look into your matter and resolve your issue.