Dear Sir,

I had purchased TATA Zest on date 30/11/2014, and purchased extended warranty valid upto. 30/11/2018

With deep regrets, I wish to state that since the time of my purchase, I have been continuously facing problems in my car. I am extremely pained to say that the reliability of your product is null.

HISTORY IN BRIEF :

1.) I undertook first service of my car at M/s Sai Balaji automobiles, Hardoi on date 05/04/2015 at 778KM, thereafter, second service of car at M/s Brindavan Shelters, Kanpur on date 11/12/2015 at 2322KM, thereafter, third service of car at M/s Mishra Automobiles Shahjahanpur on date 19/12/2016 at 5212KM.

2.) On 6th April 2018, there was problem of clutch plate. I visited M/s Society Motors, Kanpur and even though my car was under warranty, I had to pay for it.

3.) In the month of June-2018 my car left rear door glass started malfunctioning all of a sudden. I, then, sent my car to M/s Mishra Automobile, Shahjahanpur. After one week they replaced the door assembly and invoiced on date 13/07/2018 and they forced me to purchase gold club membership booklet, and some AMC costing approx. 7000 INR. This I purchased and later on I realised that it is a fraud.

4.) Now, in the month of Sept -2018 (after 2 months of repair), my car left rear door glass started malfunctioning again. This time a new problem surfaced and that was that its ignition was always ON even when I removed the car keys. Then, I contacted M/s Mishra Automobile, Shahjahanpur for solving the issue. They asked me to keep my car in their workshop for further action, but even after one month (I was following up continuously), I got the reply that the material is not available. Then, they said that there is some problem in lock set which will be received in their warehouse after approx 25 days from then. OK . After lock set replacement they took another week to perform electronic key setting. After this, When I reached to collect my car, I found The problem of left rear door glass malfunction was still there. They said that they had forgotten to repair it ..!!
At this time invoicing was not done due to some server issue. I had paid the amount in cash. Till date after many followup servicing history is not updated with this record.

5.) After recieving my car after resolution of Point 4 above, within 2 days I encountered the "ignition always ON" issue again and a new issue of sudden steering wheel lock during running. Then I contacted M/s Mishra Automobile Shahjahanpur and they replied that the solution of problem is beyond their scope. Then I drove my car to Kanpur on date 15/10/2018 (highway journey of 200Km). I faced many problems during his journey. At a speed of 90 km/h at fifth gear on pressing accelerator car was not taking pick up and showing Oil pump fault indication. Even on highway at a speed of 90-100 KM/H its steering got locked. I switched off the car and after some time it got normal. The same behaviour I faced at least 10-15 times during this journey and i drove it at a great risk to my life. BUT THIS WAS THE ONLY WAY OUT FOR ME.
On date 17/10/2018 I booked appointment at M/s Brindavan Shelter( ROMA) kanpur. They checked the car and said its fuel pump is faulty and door glass machine is faulty. They couldn't find any problem with regard to steering locking. They replaced the fuel pump and rear left glass door machine, and invoiced on 25/10/2018 and sent my car at home. As my car was under warranty I called M/s Brindavan Shelter. They said that some entry of third service was not done. This service was done at M/s Mishra Automobiles Shahjahanpur on date 19/12/2016. I called M/s Mishra Automobiles, Shahjahanpur to resolve the issue. But it was not resolved, and I had to pay.
6.) At home on 26/10/2018, when TATA representative came with my car, On checking we found that the rear left glass door machine was ok, but rear right glass door machine was malfunctioning. TATA representative said " Sir it is a electronic item can malfunctioned any time." Whereas we feel that they had exchanged right glass door machine with left glass door machine. Then he again took my car and changed rear right glass door machine and send the car back again on same day. But he deliberately invoiced on date 29/10/2018. THIS POSES A LOT OF QUESTIONS AND DIRECTLY ENCIRCLES THE CREDIBILITY OF TATA.
Even under warranty i had to pay for the repair.
After all these activities, I complained at Tata customer care. When the complaint reached to M/s Brindavan shelter, they threatened me and forced to remove or take back the complaint. They said "TATA will not repair you car, we will repair it, so take back compliant".
Still I have not received any reply to my complaint till date.
7.) Then on 7/12/2018 during driving again I faced steering locking problem and inside door light malfunctioning. Then I called M/s Grover Trader Link, Bareilly and explained them the issue and booked appointment of 07/12/2018 and left it with them. They checked the car and said there is some issue of calibration, they re-calibrated, updated the software, they took trials and returned on 9/12/2018 (invoiced also 09.12.2018).
On the same day, I returned from Bareilly to Shahjahanpur (80KM ), and after approx 40 Km of travel the same problem of steering lock and door light malfunctioning came again. Even in that condition anyhow I drove and reached Shahjahanpur. Next morning I called M/s Grover Trader Link Bareilly and they said to bring my car to their centre and leave it at least for a week.
I am in a dilemma now and am very much afraid to drive my car back to Bareilly centre.

Dear Sir, I have issue related to the reliability of the TATA zest that I have purchased because I am facing lot of problems and we don't know when what problem might creep in.
The reliability of this car is NIL, and there is a great risk of driving this car on highway.