Sudden Deduction of Rs 30 against subscription not done by customer-BSNL Limited- iComplaints.in

BSNL Limited - Sudden Deduction of Rs 30/- against subscription not done by customer

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Complaint by: Bidyut on August 30, 2012, 2:08 pm in Mobile Service Providers

On 29th Aug'2012, I had received an sms from 126300430 all of a sudden stating : 'Apki BSNL Devotional service Rs 30 aur 30 free min ke sath activate kar di gayi hai, Ab sewa ka anand lijiye 12630032 (TOLL FREE) number par". I had neither subscribed for any such services, nor any sms, request/verification call for subscription has been received by the above mentioned number earlier. Most of the time my mobile remained switch off.

I took up the matter with BSNL Customer Service and complained for this deduction of Rs. 30/- without my knowledge/approval. My complaint no. was : H30UP300692. One lady from CC pick up the call and registered it but when I asked the reason she was refused tell me.
Just told me that she is forwarding the complaint and it will take 45 days to solve and cut the line.

This is really shameful, unethical and a cheating on BSNL's/ Service provider's end to deduct whatever amount they wish without even asking for approval or even informing the customer. How such type of fraudulence can occur by such a service provider taking away money for no reason.

I want my money back as soon as possible.

Regards,
Bidyut

Complainant's Goal: I want my money back to my number as soon as possible and activate DND services

Complainant's Target: BSNL Limited

Complaint Location: India › Uttar Pradesh › Gautam Buddha Nagar

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2.

Sat, 01 Sep 2012 arun kumar chaturvedi

On 30th Aug'2012, I had received an sms from 126300430 all of a sudden stating : 'Apki BSNL Devotional service Rs 30 aur 30 free min ke sath activate kar di gayi hai, Ab sewa ka anand lijiye 12630032 (TOLL FREE) number par". I had neither subscribed for any such services, nor any sms, request/verification call for subscription has been received by the above mentioned number earlier.

I took up the matter with BSNL Customer Service and complained for this deduction of Rs. 30/- without my knowledge/approval. My complaint no. was : I01UE301133. One lady from CC pick up the call and registered it but when I asked the reason she was refused tell me.
Just told me that she is forwarding the complaint and it will take 4 HOUR refund money but till now no any refund .

This is really shameful, unethical and a cheating on BSNL's/ Service provider's end to deduct whatever amount they wish without even asking for approval or even informing the customer. How such type of fraudulence can occur by such a service provider taking away money for no reason.

I want my money back as soon as possible.

1.

Sat, 01 Sep 2012 arun kumar chaturvedi

On 30th Aug'2012, I had received an sms from 126300430 all of a sudden stating : 'Apki BSNL Devotional service Rs 30 aur 30 free min ke sath activate kar di gayi hai, Ab sewa ka anand lijiye 12630032 (TOLL FREE) number par". I had neither subscribed for any such services, nor any sms, request/verification call for subscription has been received by the above mentioned number earlier.

I took up the matter with BSNL Customer Service and complained for this deduction of Rs. 30/- without my knowledge/approval. My complaint no. was : I01UE301133. One lady from CC pick up the call and registered it but when I asked the reason she was refused tell me.
Just told me that she is forwarding the complaint and it will take 4 HOUR refund money but till now no any refund .

This is really shameful, unethical and a cheating on BSNL's/ Service provider's end to deduct whatever amount they wish without even asking for approval or even informing the customer. How such type of fraudulence can occur by such a service provider taking away money for no reason.

I want my money back as soon as possible.