Cadbury India - Sub standard product by cadbury
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Complaint by: Rishi kapoor on November 7, 2015, 10:55 pm in Others

I bought a dairy milk gift pack containing 2 dairy milk chocolates and 1gems & 4 five stars in it.
When we opened the dairy milk pack it was all having powdery surface with a very bad taste.
While the manufacturing date on pack was 7/15. Such sub standard quality is not expected from a reputed brand like cadbury.
I can even mail images of the product

Complainant's Goal: Replacement & compensation
Complainant's Target: Cadbury India
Complaint Location: IndiaDelhiEast Delhi
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Recent Comments
3.
Sun, 07 Feb 2016  Gunjan Pruthi

Hi,

Today was a beautiful morning and I had a Cadbury Bournville Cranberry in my hand, which is one of my favourites.

Bournville has a very rich taste and aroma. But today was not that happy day, because when I opened up the pack of my favourite chocolate, Cadbury Bournville Cranberry, I didn't find even a single trace of cranberry in it. It was roast almond i believe.

Which is really unexpected and unacceptable. It is similar to having purchased a Volkswagen car but later you find a ford engine in it.

Cadbury's always offer great variety of products, in great price and quality.

I would like to know about the flaw here.

Kindly go through the email at suggestions@mdlzindia.com


Best
Gunjan Pruthi
Himachal Pradesh

2.
Sun, 27 Dec 2015  Harjot singh

I bought a rich dry fruit pack on 15th November 2015 , when we opened the dairy milk pack it was all having powder surface with a very bad taste.
Such sub standard quality is not expected from a reputed brand like Cadbury .
Code y50804b
Mft 08/15
Look forward for your immediate action.
Regards
Harjot Singh
********66

1.
Mon, 09 Nov 2015 - Business Reply from - Mondelez India (Cadbury India)

Dear Rishi,

Mondelez India Foods Private Limited (formerly Cadbury India Ltd) endeavours to maintain the highest quality standards, and we apologize for the inconvenience this may have caused you. To enable us to address your concern, please write in to consumer.service.cell@mdlz.com, with your purchase and contact details.

Thank you,
Mondelez India Foods Private Limited (formerly Cadbury India Ltd) Consumer Service Cell