Dear Sir,

I had placed an order for 4 Nos. Laundry Power hanger (Order No. 2011-11-15-019945) on Nov 15 2011 and payment made thru net banking. After 5 days Gati Courier brought one box containing one piece of hanger and a printout saying Qty. 4 Nos. and total payment of Rs. 7996/- @ Rs 1999/- per piece. I returned the box unopened to starcj as Qty supplied was one against the courier document said 4 Pcs and payment of Rs 7996/-.The box was received as it is by Star CJ gurgaon by (Mr. Bhajan) on Nov. 26 vide Gati Docket No. 110499348)

I immediately called up 011 & 022 3355 5533 and informed about the error on their part and told them to refund the money. I was told it will be resolved within two days but nobody called and rest of story is as follows in brief:-

1. Made almost 25 calls of 15 Mins. each in Nov, December, Jan & Feb. 2012 with a gap of 4-6 days. --- to refund the money but complaints are only registered and forwarded which probably go to some dustbin. You never gat a call back. The operators are not highly trained and instructed not to get any senior or give their phone nos. nor do the other departments ever come on line.
2. Mailed complaint at response@starcj.com on Dec 12, Jan 19 and several reminders ---No Reply received. Wrote in Q & A section of my StarCj Account –No Reply ever received.
3. A full fledged Fraud/Nexus is operating between employees to ward off complaints and do not commit anything. Every time you call, explain from start, waste 15-20 Mins. They will only tell it will be resolved within 72 Hrs, 6-8 days etc. You again call same story is repeated and there is a new call center operator with no solution. There is no reference or reply on earlier complaints.
4. 11 Weeks have passed but no refund/reply not given (Till Feb. 8, 2012) as the operators are trained to keep customers at bay by giving false pretext of one or another like,its under process, its at advanced stage, concerned department is working etc. and lastly after so much deliberations I got a call on Jan 10 that my refund is in process and definitely your account will be credited by Jan 17 2012.When nothing got credited I called up again the same story is repeated that its under process. By jan end after getting angry with the operators through several calls I am told that we have to check the where house and than we will do something. Its endless lies these people keep on telling.
5. It is a well organized internet fraud operation headed by Paritosh Joshi and a tem of crooks. I am posting this on all consumer websites and handing all papers to local consumer court including star network head and their associate in Korea to shut down this fraud operating in India.
6. Through this message I and requesting all readers not to purchase anything from starcj, whatever allurement they give to you. Almost 2000 employees/Families of the company in which I work have decided not to even see this channel and word is spreading fast to all associated companies, vendors, suppliers and corporate heads.



Ravi Gupta ********25