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Complaint by: Amit Kumar on December 18, 2013, 5:19 pm in Online Shopping

This is to raise a concern that snapdeal.com is not refunding my money after they cancelled my order as they were unable to supply the item.

I purchased a "Casio Compact Desk Type 12 Digit Calculator (JV-220)" on 17 Nov 2013 (order id: 1431431318) by paying Rs 762/- through online bank transfer from central bank of India through their "Trust Pay" payment method.

On 20th Nov 2013, they said that the order will be delayed sending me an email stating "This is in reference to your order number 1431431318 which is getting delayed by a couple of days due to high demand from valuable customers such as you. Please accept our sincere apologies for the inconvenience you have experienced. Please be assured that our endeavor is to ensure that your order reaches you at the earliest." (request #4026937)

On 23rd Nov 2013, they sent an email stating "We regret to inform you that we are unable to deliver your order within the time we had committed to you. We don't want to keep you waiting; so we are going ahead with the cancellation of your order."

I called up customer on 24th Nov 2013, and they said that they have cancelled the order and money would be refunded back soon.

On 3rd December, I send an email to help@snapdeal.com stating "My order number was 1431431318. I was supposed to receive the refund within 7- 8 days after the cancellation of the order. Today, 10th day has passed and I see that I haven't yet received the refund. I just checked my bank account. Please refund the money as soon as possible. I don't know why it is getting delayed. First of all, I didn't get the item which I ordered and got delayed and now even the refund is getting delayed."

On 5th Dec 2013, they replied back saying "Thank you for contacting Snapdeal.com. Please accept our sincere apologies for the inconvenience you have experienced. With reference to your email in regards to the refund for the order number , the refund against the mentioned order details has been already processed from our end on 23-11-2013 and the same will be credited back within 7-10 working days (We do not consider Saturday, Sunday and Public Holiday)."

I subsequently sent reminder on 5th and 12th December but each time they replied me back saying "money would be refunded"

Request numbers raised: (request #4026937)(request #4176454) (request #4287557)

This is 18th December 2013 and I haven't got back my money yet

Complainant's Goal: Get back my refund of Rs 762/-
Complaint Location: IndiaWest BengalBardhaman
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Thu, 19 Dec 2013 - Business Reply from - Snapdeal (Snapdeal.com, Snap deal, Snapdeal, Snapdeal .com)

Dear Amit Kumar,

Sorry for the inconvenience. This is to inform you that your concern listed 18 DEC 2103 has been noted and our team is working on it. For any further clarifications, please write to us at writetous@snapdeal.com and kindly mention your order ID in your subject line.
Thank You for your cooperation.

Regards,
Snapdeal Online Team