Dear Sir,

I ordered (HTC One X - 32GB 1.5 GHz quad 4.7 " 8 MP Jelly Bin 4.2.2 FULL HD (Black) PHONE) from ShopClues on 16-11-2013 from Cash on delivery basis and I received the phone on 27-11-2013. After using the phone for 2-3 days I found the phone had defective audio jack and defective screen ( Manufacturing Defect) and I contacted the Shopclues Customer care and explained my problem on Dec 04 2013 at 11:39 AM. After exchange of many E mails they approved my return request on Dec 21 2013 to refunding the amount. (request had been logged with ticket number 589180)
First they said they are arranging the pickup for return and will be coordinating with their courier partners regarding the same within the next 24 hours.

But on 24-12-2013 I received an E mail from them as,
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We are unable to do reverse pickup for your return request as your address is non-serviceable with any of our courier partners.
We apologize for the inconvenience. To expedite the process, we would like to request you to courier the product to us and We will be happy to refund the shipping charges upto Rs 300/- in the form of Clues Bucks. Kindly email us your courier receipt to get the refund.
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On 30-12-2013, I returned the defective phone along with all its accessories from BLUE DART Courier ( AWB Number - ********373 ) and paid Rs. 350 which weighs 500 grams. On 31-12-2013 I sent an E mail regarding the courier and attached the scanned receipt copy of the shipment and photos of shipment box. On same day i received an E mail from ShopClues as my request had been logged with ticket number 630935.


On 2-1-2104 i found shipment was received by shopclues in the tracking page of BLUE DART Courier and I requested shopclues to confirm the receipt of receiving the shipment.

On Jan 04 2014 - 04:32 PM i received an E mail from ShopClues as,
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Based on your concern we would like to inform you that we have received Data cable, Adapter, Headphone only. As per update Mobile Handset is missing. We request you to kindly dispatch the same from your end. Please be informed once we received the product in our warehouse then we will be able to proceed further.
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I contacted BLUE DART Courier Customer Care and explained them about the same thing and they gave complaint no. 259380 and said their investigation team will handle this case and will report us within 3-4 days.

On 8-1-2014 I sent an E mail to ShopClues for rechecking the same issue as i sent all the products including mobile phone in a single box and requested them to reply if they found any tampering in the packing or variation in weight of package.

On 9-1-2014 again i sent an E mail to ShopClues attaching photos of shipment box which i had taken at the time of return shipping the phone.

On 10-1-2014 i sent an E mail to ShopClues requesting Duplicate bill with IMEI number which i needed to give complaint in local Police station.
For not receiving any reply from them i called ShopClues customer care and explained all the thing and the customer care executive told that they received all the item along with phone and their team is examining the condition of phone.


On 13-1-2014 I received an E mail from ShopClues as,
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Dear Manju,
Greetings from ShopClues.com
We regret for the inconvenience caused to you. Based on your concern, we have escalated your issue to our concerned team and waiting for an update. As soon as we receive any information from them, we will be able to update you. Sometimes it may delay due to unforeseen reasons, as soon as we get update we will inform you.
We appreciate your patience and understanding in this matter. If you have any further queries, feel free to contact our customer support team.
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On 16-1-2014 I again called ShopClues Customer care regarding the same issue and the Customer Care executive told they are refunding my amount as they forwarded the receipt of successful return shipment to their billing section and they requested me to send the bank details along with IFSC code to refund process through RTGS. On same day I sent an E mail including all my bank details with IFSC code to ShopClues. And they changed the status of return request to return complete.


On 22-1-2014, 10:47 AM, I received an E mail from ShopClues as,
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Dear Customer,
Greetings from ShopClues.com
We regret for the delay in resolving your concern. We would like to update you that the product has been delivered to our warehouse and is under quality check. As soon we receive any confirmation we would be able to proceed further.
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On 22-1-2014, 01:14 PM, Again I received an E mail from ShopClues as,
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Dear Manju ,
Greetings From Shopclues.com
We sincerely apologize for the inconvenience caused to you. However, we would like to inform you that we have checked and found that you have sent only headphone to us. So we request you to kindly dispatch the complete product to our address. So that we can proceed further for replacement. As there was data cable , adapter or mobile is missing. So we need complete product.
We appreciate patience and understanding in this matter. You are always a valued customer to us, and we are looking forward to serve you better. If you have any further concern or queries, please feel free to contact our customer support team, and we'll be happy to assist you further.
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On 22-1-2014, I received an E mail From BLUE DART investigation team as,
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Dear Manju,
Further to our telephonic discussion, After doing security investigation we were given to understand the shipment was delivered in intact condition and there is no tampering on the shipment. Also there was no remarks raised by the consignee at the time of accepting the shipment. Please find the attachment.

Chetan│Executive Customer Services│ Blue Dart Express limited
Connection Point,Ground Floor, Airport Exit Road, Bangalore 560017, India
' +91 80 ******** │ F +91 80 25229856 │ BPChetan@bluedart.com * www.bluedart.com
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And they sent an attachment of photo copy of Shipment delivered page which was signed and stamped by ShopClues.

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Kindly assist me in resolving this and see to it that proper legal action is taken against ShopClues and I want my money back.