Royal Enfield - Royal Enfield Manufacturing Defect
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Complaint by: anilkumar on November 21, 2017, 12:49 pm in Others

My Name is Anil Kumar T.M ( 9945194579) , I have bought New Royal En-field Thunder Bird on 31st May 2017 ( Reg Number :- KA51 EX 8412 )and with in Six months i am getting unusual sound from Engine and when i got checked the vehicle with mechanic they say the Bearing of the Engine is broken.
Since Royal En-field is a reputed brand in India, if they notice such major issue in vehicle with in 6 months from the date of purchase, they should ideally replace the vehicle to customer or to extend the varenty period or reimburse the money as its purely a manufacturing defect from Royal En-field side.
But when i approach the Royal Enfield customer care in Royal Enfield Electronic City Motors ( Singsandra), they are least bother to listen to customer request and taking more than 10 days to rectify the issue.

Need proper answer from loyal customer of Royal enfield at the earliest as its Brand image and value which they loose, if they keep continuing with such issues.

Regards,
Anil Kumar T.M
+91 9945194579

Complainant's Goal: Compensation from Royal Enfield Authority
Complainant's Target: Royal Enfield
Complaint Location: IndiaKarnatakaBangalore

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