IFB Industries - Replacement of Microwave Oven
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Complaint by: on January 14, 2014, 1:27 pm in Consumer Electronics

Customer Id: 10476447

I am a Tata group associate, as a part of their corporate gifting schemes i was gifted an IFB micro wave oven.
I placed a request for a demo on the 9th of Dec`13. The engineer arrived and upon checking, found the product faulty. He raised a request on the same day for a replacement.

Since that fateful day, i have been in touch with your Contact Center, Local service teams -Bangalore , Whitefield (Rahul - ********82, Ravindra- ********46, Nirmala-0********64), they either act highhanded and never respond or upon responding commit new delivery timelines at will.

I have been following up with Rahul since the 2nd week of December and he has been promising me a new delivery date since 23rd of Dec.
He either chooses to avoid my calls or is ready with an answer.
1) New product was faulty,
2) We received a wrong model
3) The product has suffered from transit damage
4) No delivery guys available and
5) back to square one, explaining about how the product was found faulty on further inspection!! (yet again)
* Are your service standards this bad??!!

# The best part - some one went ahead and raised a fresh request on the 4th of Jan`14, since my earlier request had not been services in almost a month.
# Whenever i called the contact center, they quote 04 jan 14 as the complaint date, so it doesn`t seem like its been too late. Dear team - the actual complaint is dated 9th dec`13!!
# The contact centre supervisors (Shiva, Dinesh & Ritu) have been really cooperative. But i saw even the local technicians taking them for a ride!!

I have lost over a month trying in vain, to get the machine (which did not work for a single day) replaced. If this is the sort of product IFB sells and has no intention of actually replacing the product, plz let me know. I shall throw this in junk.
Most importantly i shall be wise and intimate my corporate teams never to source IFB products as corporate gifts and face embarrassment in future!

Thanks & Regards,
Swagat
+91-98860 53880
+91-77091 53880

Complainant's Goal: Get product replaced asap!!
Complainant's Target: IFB Industries
Complaint Location: IndiaKarnatakaBangalore
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