Reliance Communications Limited - Reliance Net connect services
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Complaint by: prashant on March 12, 2014, 11:07 am in Internet Related

I have been using Reliance internet services for quite a long time and the datacard no. 9350872476.
for quite a long time but due to some personal reasons i have to discontinue the use of this service and for that only i had called customer care services and the executive had come to collect the application for disconnection of datacard and we gave the cheque of the due and undue amount till then to him on 01.08.2013
and only my mistake is that i did not take any receipt for that final amount, after two months since then we have come to know that datacard's disconnection request has still not been updated and bill is getting generated but we not used the datacard since then
Moreover this is not our fault as well if your system has not been upgraded.
I am giving the last transaction details regarding the cheque given to that executive

Transaction date : 05/08/2013
Cheque Number : 749439
To : RCIL AC
Debit : 2200

Even i have already registered the complained in Reliance store at MG road and asked that you can confirm with that person who have collect the final amount cheque and they said ok we will confirm and will get back to you update and after sometime they called me that we have resolved your problem now you will not get any call from our side, but now once again from last two month they are calling me for settlement amount.

I hope you will look into the matter
Also this datacard should also be disconnected and we are not liable to any payments since 05.08.2013.

Service Request ID: 210241082 (on 10/10/2013 at 11:55:50 am)

Reliance communications is such a big name and i do not expect it to have such discrepancy .
Hope it will resolve the grievance of its customers

Thanks
Prashant

Complainant's Goal: Resolve my problem and we are not liable to any payments since 05.08.2013.
Complainant's Target: Reliance Communications Limited
Complaint Location: IndiaHaryanaGurgaon

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Recent Comments
3.
Thu, 13 Mar 2014   Message By Complainant prashant

We have already discussed with you many many times but no body want to resolved this problem, only answer from your side our system shows your data this..our system shows your data this...if you really want to solved this problem then trace all the facts... I have already provide you the data card number so please trace all the point and ask from that person who have collect the final amount cheque and cancellation application from my house, that person was from Noida....

Thanks,
Prashant

2.
Thu, 13 Mar 2014 - Business Reply from - RCOMCare (Reliance Communications Limited)

Dear Customer,

We tried reaching out to you on the number provided to us but we were unable to get in touch with you. If the issue still persists, do provide us with an alternate number so that we can successfully contact you.

Regards,
Reliance Communications

1.
Wed, 12 Mar 2014 - Business Reply from - RCOMCare (Reliance Communications Limited)

Dear Customer,

We have noted your complaint and the same has been forwarded to our customer service team. They will get in touch with you directly to resolve your concerns.

Regards,
Reliance Communications