Title: Canon India , Refusing to sell a product to me

Dear Sir,
Name: M. Prakash
phone: ********36
i have placed an order for Canon MG3570 Printer (Red- specifically). I paid an advance of Rs. 1000/- on 9/03/2014. Until today i am not getting any call from the showroom. When i call the showroom canon image square they are saying stock not available. How long will it take to give me the printer i have ordered. Have u even taken the order or not. I am not getting any reply. Canon India has collected advance from me. I have a written bill. But i am not contacted yet regarding it. I called several times. Everytime they ask me to wait or ask to to take black color printer. I need the printer i ordered (Red). I have a feeling Canon is discriminating against the customers. How
can a company refuse to sell me a product available on market. On what basis or law this could happen?

Showroom ordered: Canon Image Square (Brand Shop)
The Vijaya Forum Mall Shop No 207, No 183, Arcot Road,
Vadapalani,
Chennai - 600023
Tamil Nadu
Phone : 044-********

Head office:
Canon India Pvt. Ltd
2nd Floor, Wood Head Centre,
23, Sivaganga Road,
Nungambakkam
Chennai - 600034 Phone: 044-28241951-58