Indian Railways - Refusal for ticket for Handicapped patient with Govt-approved certificate !
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Complaint by: Rohan on August 2, 2013, 5:22 pm in Public Transportation and Taxi

This is an incident which occurred with me at the Lucknow Railway Station reservation office, while I was trying to book tickets for my brother, using the Physically Handicapped quota for 75% concession for the patient, and 75% for the escort as well. The lady at the reservation counter refused to accept my 'Government-made and approved' medical certificate for my brother, in spite of the certificate following each and every norm of the Government of India. It was clearly mentioned that he has 90% disability, is a Cerebral Palsy patient and that it is valid for a period of 5 years after 2010. She sent me over to the Chief Reservation Supervisor, a Mr.Y.Tiwari, who told me the initial words again. I informed him that I had been using this certificate for the past 2 years in numerous cities across India and it is genuine, since it is from a government organization. He gave me a fierce reply, saying that 'All those people issuing tickets and concession to me in Mumbai, Delhi, Hyderabad etc. based on this medical certificate are doing incorrect. This is Lucknow, it will not work here". When these were the words of the 'CHIEF RESERVATIoN oFFICER' it is indeed worrying to imagine what sort of harassment is faced by passengers daily from the side of the clerks ! I politely requested him for his statement in written, as to why he was not allowing the concession in this regard. It was here when he fumbled, and instead of writing it himself, he persuaded, or rather forced a younger colleague of his to give it to me in writing. I believe the only reason he would do this is because he was wrong, and he knew it.
With great difficulty, and after speaking to a couple of other officials at the reservation office, I finally managed to get the reason in writing, with the stamp. If Mr. Tiwari knew the rules & regulations, why did he not write the statement himself? It is because of these corrupt officials that the public faces daily harassment, simply because these officials are looking for an opportunity to harass the public, since they consider themselves the kings just because they are sitting inside the reservation office. The reality is that they are employed by India to solve the problems and not so that they become another problem for the public !

I urge the railway authorities to look into this matter, and I would like to hear from them. I have all the documents in writing, including the written statement from the Reservation office. I request the strictest action to be taken against the mentioned people above, so that this becomes a lesson for other corrupt officials, who simply turn to harass passengers for their own satisfaction. Documents are with me, for proof.

1) Medical Certificate
2) Written Statement by the Lucknow Reservation office.

rohan_mhr@hotmail.com

Complainant's Goal: Action against the Chief Reservation Supervisor, Lucknow.
Complainant's Target: Indian Railways
Complaint Location: IndiaUttar PradeshLucknow
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