1. I Sunil Kumar Sharma having 02 in number Vodafone connection since 10 year back.
following submitted for your kind consideration:-
2. It was seen from the Sep 16 bill, i have been charged extra Rs. 100/- as late fee charge against 9638532950, which is not understood . And the second No. 9638532925 has been charged Rs. 299 /- as uses of internet / data.
3. I was visit at Vodafone store which is near to my house which is located at Hiranandani garden (Powai). I have discussed my problem with Vodafone reps. Reps has seen my problem and i promised me don't worry the Rs. 100/- and Rs. 299/- will be refunded to you and complaint has been registered in the Vodafone system.
4. Thereafter, Vodafone rep has told me to pay your bills as balance amount ie. after minus the reversal amount. At the same time i have paid Rs. 236/- against 9638532950 and 310/- against 9638532925 on 01 Oct 16. It is also intimated that i was away from Mumbai on the billing payment date i.e 29 Sep 16, but on arrival at Mumbai on the same day i have paid the bill.
5. However, I have not received the reversal amount till date. I have visit Vodafone store 04 time in the month of Oct 16, but no response. If my extra charged amount will not refunded to me then i am going to stopped/closed Vodafone connection
6. Sir, please look this matter on top priority. Your early action in this regard will be highly appreciated.