Ebay India - Refund not given by Ebay
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Complaint by: vikas pandotra on November 22, 2014, 6:03 am in Ebay Scams

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I bought an item using my credit card from ebay india on 1st sept. Item was Pet Dog Training Collar Device Kit with LCD Screen Display and Remote Control. I paid Rs 7499 for same. the transaction id (paisa pay id on ebay) for this transaction is 3********28. the item was required to be delivered by 9th sept. It was not delivered, so on 10th I filed a refund claim with ebay with claim id 643981. This was unilaterally and unfairly rejected and closed by ebay on 18th sept citing reason that seller omshreegadgets provided them shipping details. I contacted ebay many times through email but they decided not to respond to my emails.
On oct 1, 2014 I received an email from seller omshreegadgets to ebay (incswebhelp@ebay.com) in which I was also in copy. in this email the seller clearly told ebay to refund the money to me as the item was not delivered. the exact body of email is as follows:

(( Fwd: Refund request on hold for PaisaPay ID 3********2​8.

Inbox
x

Jitendra Rampure

Oct 1

to eBay, me


Please give refund to the buyer as item has been sent back to seller. ))


After this email, I have written to ebay india many times, but it looks like they are sleeping and have decided to not respond. I have not received even a single response to my numerous emails to them. This is a clear fraud by them and I want my refund. I am contemplating action for ecommerce fraud and harassment.

Complainant's Goal: Refund of my money with an apology for undue harrasment
Complainant's Target: Ebay India
Complaint Location: IndiaJammu and KashmirJammu
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Recent Comments
3.
Sun, 11 Jan 2015 - Business Reply from - eBay India (Ebay India)

Dear Vikas, Thank you for sharing your concern with us.
We are glad to inform you that we have processed your refund on 07-Jan- 2015. Please note that it takes at least 6 - 8 working days for the amount to reflect in your account.
In case if you haven't received it within the stipulated time we would request you to send us your bank statement from the date of transaction till date on paisapaydocs@ebay.com. Our team will co-ordinate with the bank regarding the same and update you via email.

2.
Mon, 01 Dec 2014 - Business Reply from - eBay India (Ebay India)

Dear Vikas, Thank you for sharing your concern with us.
We are checking with the team regarding this issue. Kindly allow us some time, will update you soon on the same.

1.
Mon, 24 Nov 2014 - Business Reply from - eBay India (Ebay India)

Dear Vikas, We have taken a note of your details and will get back to you with a resolution at the earliest.